Job Description

SolutionsArchitect -National Accounts

The Solutions Architect partners with the National Account Team to provide business and technicalexpertisethat helps drive adoption of Resmed solutions across strategic accountsThis role serves as a trusted advisor to customers and internal stakeholders by aligning customer businessobjectives, workflows, and technical environments with scalable Resmed solutions.Working cross-functionally with Sales, Product Management, Product Marketing, Engineering,andImplementation, the Solutions Architect helps positionandoptimizesolutions that deliver measurable business valueThis individual develops a deep understanding of customer operations, technical ecosystems, business challenges, and growth prioritiesin order torecommend and support tailored digital health solutions.This role is customer-facing and strategic, requiring strong consultative, technical, and relationship-management skills. Travel is expected to average approximately 50%, depending on business needs.

Let’stalk about Responsibilities:

• Serve as the primary technical and solution expert supporting a defined portfolio of strategic national DME accounts.

• Partner closely with National Account Managers to develop and execute account strategies that support sales growth, customer retention, and solution expansion.

• Lead discovery sessions to understand customer business processes, workflows, technical environments, integration requirements, and operational priorities.

• Conduct gap analyses of customer workflows, systems, and current-state architectures toidentifyopportunities for improvement and solution adoption.

• Design and recommendResMed digital health solutions that align withcustomer needs, business outcomes, and technical requirements.

• Deliver compelling business and technical presentations, demonstrations, and consultative engagements for customers, partners, and internal teams.

• Collaborate with Product Management, Product Marketing, Engineering, and other cross-functional teams to communicate customer requirements, market needs, and solution feedback.

• Support solution development and optimization efforts to ensure offerings meet customer expectations and deliver strong business value.

• Build andmaintaindeepexpertisein Resmed digital health solutions, the US homecare market, customer reimbursement dynamics, and broader industry trends.

• Stay informed on competitive offerings, market changes, customer profitability concerns, and regulatory or reimbursement developments that mayimpactcustomer strategy orResmed’sbusiness.

• Support customer engagements throughout the sales cycle, including opportunityqualification, solution design, stakeholder alignment, and executive presentations.

• Contribute to quarterly and annual businessobjectives, including revenue, adoption, and strategic account growth targets.

Let’stalk about Qualifications and Experience:

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.

• 5+ years of experience in solutions architecture, sales engineering, healthcare technology, consultative sales, or a related customer-facing technical role.

• Experience supporting complex strategic, enterprise, or national accounts.

• Demonstrated ability to assess customer business processes, workflows, and technical environments and translate findings into scalable solution recommendations.

• Strong technical acumen with the ability to communicate complex concepts clearly to both technical and non-technical audiences.

• Proven success working cross-functionally with sales, product, marketing, engineering, and customer-facing teams.

• Strong presentation, communication, relationship-building, and consultative selling skills.

• Ability to manage multiple priorities and work effectively in a fast-paced, highly collaborative environment.

• Willingness and ability to travel approximately 50%, based on business needs.

Let’stalk about your personal skills:

• Ability to navigate complex digital and ITenvironmentsand influence key stakeholders to adopt or implement ResMed solutions

• Ability to work remotely within a dynamic commercial environment

• Entrepreneurial mindset and self-starter

• Ability to develop strong cross-functional relationships within the organization

• Willing to drive changes both internally and with customers

• Strong process management skillset

• Strong business acumen and polished professional interpersonal and communication skills (phone, email, in-person)

• Detail-oriented with excellent analytical andproblem-solvingskills

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position in the United States is: $112,000.00 - $ 168,000.00 USD Annual.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.