Job Description

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com

Role Title: Solutions Lead – Energy & Utilities, Telecom & TTL, EMEA (Vice President)

BU/Segment: Business Unit, IGM

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

of the role:

This role requires a commercially minded and technically strong Solutions Lead to shape and lead end-to-end solutioning for complex RFPs and strategic deals across the Energy & Utilities, Telecom, and Travel, Transportation & Logistics (TTL) sectors. The role combines deep domain expertise with advanced capabilities in AI, automation, analytics, and cloud to design scalable, digital-first solutions that deliver measurable business outcomes.

You will work closely with sales, delivery, and technology teams to translate client challenges into compelling, value-led propositions, underpinned by robust solution architectures. The position demands strong experience in global delivery models, the ability to operate within regulated environments, and a proven track record of influencing senior stakeholders and winning large, complex engagements.

As part of your duties, you will be responsible for:

• Lead the solutioning and technical response for BPM-related RFPs, RFIs, and proposals in the Energy & Utilities, Telecom & TTL industry.
• Collaborate with sales, delivery, product, and technology teams to design end-to-end solutions that align with client needs and strategic goals.
• Translate complex business requirements into digital-first BPM solutions leveraging automation, AI/ML, analytics, and cloud platforms.
• Develop solution blueprints, architecture diagrams, and value propositions tailored to Energy & Utilities, Telecom & TTL clients
• Present solutions to internal stakeholders and clients through orals, workshops, and demos.
• Stay current with industry trends, regulatory changes, and emerging technologies in Energy & Utilities, Telecom & TTL industry.
• Support cost modeling, risk assessment, and transition planning for proposed solutions.
• Contribute to the development of reusable assets, accelerators, and best practices

Qualifications and experience we consider to be essential for the role:

• Experience working with global delivery teams and offshore models.
• Familiarity with regulatory and compliance requirements in the Energy & Utilities, Telecom & TTL industry
• Strong analytical and storytelling skills to craft compelling value propositions.
• Proven experience in Energy & Utilities, Telecom & TTL domain processes, systems, and regulatory environments.
• Strong understanding of BPM platforms (e.g. Appian), AI/ML, RPA, and data analytics.
• Experience in crafting responses for large, complex RFPs and client engagements.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with cloud ecosystems (AWS, Azure, GCP) and data platforms (Snowflake, Databricks, etc.).
• Master’s degree in business administration
• 12+ years of experience in digital transformation, or solution architecture roles particularly in Energy & Utilities, Telecom & TTL industry

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.