Job Description

TechLabs London is an exponentially growing technology powerhouse, a Premium Microsoft Partner, and the team behind iProperty Cloud, a complete Housing Management Solution (HMS) built on Microsoft Dynamics 365 CE / CRM and the Power Platform.

We are looking to expand our team by bringing in a Solution Specialist as part of our iProperty Cloud consultancy team to support our growing customer base and delivery pipeline. This role combines specialist product knowledge with consulting delivery and direct regular customer engagement.

RESPONSIBILITIES

The Solution Specialist will support iProperty Cloud implementations, create product content, know-how and training materials, and work closely with our customers to help them maximise value from the platform. After gaining familiarity with the platform, the role will regularly deliver iProperty Cloud demonstrations and lead on engagements directly with prospective clients.

Consulting & Delivery

• Support iProperty Cloud implementations, ensuring successful delivery and adoption.
  Prepare, coordinate, and run customer-facing workshops, capturing requirements and stakeholder feedback
• Design business processes and document requirements, including As-Is and To-Be processes, features, and business needs
• Engage with stakeholders across multiple business areas to identify business needs, pain points, and quick wins
• Lead on direct engagement with existing and prospective customers to understand their business objectives, key requirements and pain-points to propose solutions that respond to business requirements and needs
• Clearly communicate business requirements and processes to delivery teams to ensure successful outcomes
• Manage requirements and traceability throughout the project lifecycle, ensuring scope control and alignment to business objectives
• Lead or contribute to improvement initiatives supporting ongoing business and platform development

Content & Training

• Create and maintain iProperty Cloud content, documentation, and training materials
• Develop internal and external resources to support customer adoption and platform understanding.

Customer & Prospect Engagement

• Deliver structured product demonstrations and solution walkthroughs to customers and prospects
• Act as a key point of contact for customer and prospect questions related to iProperty Cloud
• Contribute to commercial opportunities, including proposals, tenders, and solution inputs
• Build and maintain strong relationships with customers, prospects, and internal stakeholders
• Identify opportunities to improve customer adoption and value from iProperty Cloud
• Collaborate closely with delivery team to ensure aligned outcomes
• Represent TechLabs London and iProperty Cloud at client meetings, workshops, and industry events if needed

REQUIREMENTS

• Experience in the UK Housing industry is essential
• Experience in a consulting or customer-facing technology role is highly desirable
• Strong experience in designing and documenting business processes
• Proven ability to run effective customer-facing workshops, demos and act on stakeholder feedback
• Ability to understand business needs, technology solutions, products, and market approaches
• Strong relationship-building skills with stakeholders from varied backgrounds
• Excellent organisational skills with the ability to work independently and take initiative
• Comfortable working in a fast-paced, demanding environment with quick turnaround times
• Excellent technical and IT skills, with the ability to learn and demo new technologies
• Experience working with Microsoft Dynamics 365 and Power Platform is desirable
• Experience working in Agile SCRUM or Agile Kanban environments
• Effective use of remote collaboration tools (e.g. Microsoft Teams, Azure DevOps, Slack)
• Fluency in spoken and written English

WORK ARRANGEMENTS

• UK-based, full-time, permanent role
• Remote working available, provided you can work effectively
• Occasional travel to client sites, meetings, and events as required