Job Description

ITD Solution Owner

Working as part of the LHH IT Team, the Solution Owner is responsible for helping to implement innovations and improvements that align to our Delivery vision.

As part of the ITD Team, the Solution Owner is the single point of ownership for defined Delivery technology (solutions/platforms/capabilities), ensuring we deliver business value today while evolving LHH’s strategy and enterprise standards. The role marries the what/why (vision, scope, priorities, outcomes), alongside the day to day how

The Solution Owner will maintain an awareness of all planned features and will help ensure that existing features and capabilities are re-used and that standard operating procedures related to configuration, translations and Accessibility compliance are followed, in order to maintain the strategic and technical integrity of the LHH Delivery platform.

The Solution Owner will collaborate with many teams and key stakeholders within IT, within the wider LHH business, and with external vendors.

Reporting Relationships

• Reports directly to: SVP, Business Services

Direct Reports:

• None

Location

• US - Remote

Travel:

• Minimal travel may be required

In this role you can expect to

Key Accountabilities

• Vision & Strategy Alignment: Align solution vision/roadmap to LHH Delivery strategy and Adecco ITD strategy needs by partnering with assigned stakeholders in key functional areas and cross-functional teams. Influence proactive and scalable delivery standards.
• Delivery Alignment: Define scope and acceptance criteria of proposed improvements; resolve ambiguity; make timely tradeoff decisions to meet business commitments and keep teams moving forward delivering business value.
• Story Refinement: Collaborate with Business Analysts and Solution Architects to develop/refine User Stories and clear “definition of done.”
• Backlog Ownership: Translate approved Epics into Features/User Stories; maintain a healthy, prioritized backlog; set sprint/release priorities using MVP and value/effort tradeoffs.
• Agile Participation: Engage in Planning, Story Refinement, (as needed) Daily StandUps, Showcases, and Retrospectives to guide the Scrum team.
• BAT Accountability: Perform Business Acceptance Testing signoff (does not coordinate/manage the UAT process).
• Funding & Scope Inputs: Assist IT Product Manager and Head of IT in building business case and requirements for larger programs requiring Adecco funding.
• Governance & Documentation: Create and maintain documentation in partnership with Delivery stakeholders in assigned area(s) and ensure it gets updated with information (acceptance criteria, process flows) as it evolves. Ensure that Support functions remain abreast of changes for prompt ticket resolution.
• Stakeholder Engagement: Act as primary point of contact; communicate status, risks, and opportunities; manage expectations across business leaders, customers, and key stakeholders.
• Continuous Improvement: Monitor performance/adoption; define and track KPIs/OKRs; identify and prioritize process/data/technology improvements informed by real usage and support insights.
• Support Escalation: Act as SME to assist Support Team(s) when urgent new issues manifest themselves. Review frequent support problems for possible system enhancements. Ensure bugs and small enhancements for support are considered in prioritization discussions.

All About You

• Degree or equivalent experience; proven track record operating between business and IT (product/solution ownership, business analysis, or similar).
• Expertise in requirements elicitation, process mapping (current/future state), workshop facilitation, and data relationship/impact analysis.
• Strong business acumen and analytical/problem solving skills; structured prioritization across multiple initiatives.
• Excellent written, verbal, and presentation skills; able to influence at all levels.
• Broad technology awareness—assess implications and guide decisions without dictating detailed technical design.
• Customer focused; effective independently and across multidisciplinary, global teams (business, IT, vendors).
• Understanding of AGILE process and methodologies
  Strong Project Management experience and awareness of methodologies and principles
• Creative, strategic thinker
• Strong stakeholder management and customer-centric approach to prioritization

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $115,000 - $130,000 per year + annual bonus

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave.PTO and holiday hours are prorated based on hire date within the calendar year.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolvinglandscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH makes talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity EmployerVeterans/Disabled