SMA Solar

Solution Manager Digital Services

SMA Solar  •  Amersfoort, NL (Onsite)  •  12 days ago
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Job Description

Customer needs are evolving rapidly, and software is increasingly driving hardware differentiation and sales. To sustain profitable growth, SMA expands its business model with digital services. The Senior Solution Manager Digital Services owns and shapes the digital service portfolio, ensuring customer value, adoption, compliance, and profitability through clear positioning, pricing, and execution

TASK & RESPONSIBILITIES

Ownership of the digital service portfolio (lifecycle & business success)

  • End-to-end responsibility for assigned digital services across the lifecycle (launch, growth, operations, scaling, deprecation) to ensure stable operation, customer satisfaction, and profitable performance.
  • Define and steer digital service strategy, roadmap, and priorities in alignment with the segment and solution strategy, including services like extended warranty, energy management and others targeting residential/commercial end-customers and installers.
  • Set and manage the performance system for services (KPIs, targets, dashboards) covering adoption, usage, conversion, upsell, retention/churn, costs, and profitability.

Service strategy, pricing & monetization

  • Define customer journeys, price points, and monetization models (subscription/feature bundles, attach/upsell, discount logic)
  • Prepare and maintain business cases and profitability analyses for new services and major enhancements, recommend investments based on P&L impact.
  • Align pricing and commercial conditions with sales, finance, and legal; ensure implementation readiness in processes.

Customer, market & competitive insight leadership

  • Drive continuous qualitative and quantitative research (interviews, surveys, field insights, data analytics) to identify customer needs, pain points, and emerging trends.
  • Translate insights into clear customer problems, Jobs-To-Be-Done, segmentation, and prioritized requirements
  • Monitor market and competitors to identify differentiation, risks, and required roadmap adjustments

Cross-functional execution & go-to-market enablement

  • Lead feedback loops in close collaboration with sales, Solution portfolio, Solution Development and UX
  • Ensure launch readiness: positioning, messaging, enablement assets, training for sales/support, and operational readiness

EDUCATION

  • University degree in business, engineering, IT, or a comparable qualification with relevant professional experience

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE

  • 10+ years in product/solution management (e.g., Product Manager, Solution Manager, Portfolio Manager) in a telco, utility, IOT, software, SaaS, or digital services environment, ideally with hardware-enabled services.
  • Experience in designing and executing monetization models (subscriptions, bundles, upsell/cross-sell, discount logic) and translating them into marketing, processes and systems (billing, entitlement, CRM/ERP readiness).
  • Strong in qualitative and quantitative research (interviews, surveys, usage analytics, funnel analysis) and turning insights into profitable value propositions

Interested?

Send your CV and motivation letter to : jobs@SMA-Benelux.com


SMA Benelux bv
Generaal de Wittelaan 19B
2800 Mechelen
www.SMA-Benelux.com

SMA Solar

About SMA Solar

Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.

SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.

The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.

Corporate information: https://www.sma.de/en/corporate-information.html

Data Protection: https://www.sma.de/en/data-protection-declaration.html

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Niestetal, DE
Year Founded
Unknown
Website
sma.de
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