Job Description

About us:  

Passion for food. Hunger for tech. We make METRO digital.  

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.   

  You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!  

How you will make an impact? 

• Support the Own Brand Product Development Squad in the operation, continuous improvement and lifecycle management of business applications;
• Act as the subject matter expert for assigned business capabilities and applications, ensuring stable operations and continuous value delivery;
• Serve as the primary point of contact for business stakeholders, translating business needs into solution improvements and coordinating their implementation;
• Collaborate closely with business users, developers and external service providers to deliver high-quality, customer-centric solutions;
• Drive continuous improvement by identifying opportunities to optimize processes, simplify ways of working and enhance user experience;
• Evaluate and introduce innovative technologies and modern ways of working, including AI-enabled capabilities where appropriate;
• Foster strong partnerships with stakeholders across business and IT, acting as a trusted advisor and driving adoption of new solutions;
• Contribute to the product roadmap by identifying improvement opportunities and helping prioritize initiatives based on business value.

Your Responsibilities: 

• Understand the capabilities and limitations of the specific solution or platform;
• Responsible for functional design within the defined solution scope;
• Jointly with the team and depending on system complexity, configure, customize, and optimize solutions according to business and technical requirements and platform architecture guidance;
• Recommend best practices and design patterns within the respective squad or platform;
• Act as the bridge between business needs and technical execution by interpreting business processes and embedding them into platform configurations and solution design, together with the development teams;
• Validate that the implemented solution aligns with business processes, compliance requirements, and governance standards;
• Assist in implementation, integration, and testing of the solution;
• Provide training and guidance to users or technical teams;
• Stay up-to-date with latest product updates, releases, and features. In the case of external solutions, this is subject to the condition that employees are given access to relevant information and training;
• Advise on solution roadmap and upgrade paths;
• Help optimize performance, scalability, and reliability of the deployed solution via continuous improvements;
• Coordinate across squads, is SPOC for countries and leads harmonization of solution
• Support with problem analysis;
• Provides consultancy on solution for overarching projects and initiatives.

Qualifications

Required key competencies and qualifications:

• Proven expertise and relevant work experience as application or solution expert in a tech setup (multinational or startup);
• Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture;
• Having the ability to turn complex concepts into simple language and vice versa;
• Experience in managing stakeholders relations, preparing and conducting presentations and briefing your teams (Dev, Support, QA);
• Being able to manage and facilitate communication in a challenging, complex and international work environment;
• Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques;
• Very good fluency in English (written and verbal).

Additional Information

What we offer at METRO.digital? 

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here

Let´s connect soon. Apply for the role now!

Position grade within our career framework: Solution Expert (Md5).