Responsibilities
About Solution Engineering team
The Solution Engineering team at Lark sits at the intersection of business, technology, and customer success. We translate complex customer challenges into practical, scalable solutions using Lark’s collaboration, automation, and AI capabilities.
We partner closely with Sales, Product, and Customers to design, demonstrate, and deliver solutions that drive measurable business outcomes. Beyond winning deals, we shape how customers transform the way they work by connecting people, processes, and data on a single platform.
- Partner with Account Executives to drive complex deals with multiple C-Level stakeholders
- Own the technical discovery and qualification process to fully appreciate customers' business objectives and pain points.
- Prepare and deliver value-based demonstrations and Proofs of Concept that clearly show how Lark’s platform meets customer success criteria.
- Provide first-line technical responses during all phases of a sales cycle.
- Work with customers through the evaluation process to ensure the proposed solution is able to meet customers' key business objectives and technical requirements.
- Partner with Lark GTM teams (i.e. Marketing, Sales, Sales Ops, and CSMs) in realizing customers' transformational visions.
- Work closely with product teams to share market insight and shape product roadmap.
- Become the trusted technology advisor for customers, partners and internal teams.
Qualifications
Minimum Qualifications:
- Min 4 years of solution engineering or solution consulting or solution architect experience in SaaS organization.
- Familiar with the enterprise SaaS ecosystem
- Excellent verbal communication, written communication, and presentation skills in English and Vietnamese.
- Experience in building and delivering Proofs of Concept (PoCs)
- Self-motivated and able to adapt to rapidly evolving product, organization and market.
- Ability to travel as needed and to work flexible hours throughout the sales territory.
Preferred Qualifications:
- Experience working with customers in the APAC market, especially Vietnam.
- Possess Industry Domain Knowledge such as ICT, Retail, Manufacturing, Consumer Goods, etc.
- Experience in responding to functional & technical elements of RFIs/RFPs independently and effectively
- Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc.
- Experience on approach of problems and polished resolutions
Job Information
About Lark
Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok.
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.
We have over 110,000 employees based in more than 30 countries globally. Join us.
