Flight Centre Travel Group

Solution Engineer - Sydney, NSW

Flight Centre Travel Group  •  State of Victoria, AU / State of Queensland, AU / State of New South Wales, AU (Onsite)  •  4 hours ago
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Job Description

About the Opportunity

As a Solution Engineer, you will play a pivotal role in supporting business acquisition and retention initiatives across FCM’s Large Market and Specialist (LMS) brands.

You will partner closely with Sales, Account Management, Product, and Technology teams to showcase our technology capabilities and demonstrate why we are the partner of choice for mid-market and large corporate customers.

This highly consultative role combines technology expertise, customer engagement, solution design, and stakeholder management to help win and retain strategic accounts.

You'll work directly with corporate travel managers, procurement leaders, technology stakeholders, consultants, and executive decision-makers to deliver impactful technology demonstrations and discussions.

This role can be based in Brisbane, Sydney or Melbourne.

What you will do:

  • Partner with sales and account management teams to support customer acquisition and retention opportunities
  • Lead engaging technology demonstrations for prospects and existing customers
  • Facilitate technical discussions with corporate travel managers, procurement teams, technology stakeholders, and executive leaders
  • Act as a trusted technology advisor throughout the sales and customer lifecycle
  • Translate customer business requirements into technology solution recommendations
  • Collaborate with product and technology teams to ensure solutions align with customer needs
  • Build confidence in our technology offerings through consultative engagement and solution expertise
  • Support strategic account presentations, workshops, and technical consultations
  • Develop and maintain strong relationships with internal and external stakeholders
  • Travel as required to support customer engagement and business opportunities
  • Contribute to continuous improvement of solution demonstration and customer engagement practices

What you will need:

Essential

  • Minimum 5 years’ experience in a Solution Engineer, Pre-Sales, Sales Support, Technical Consultant, or similar customer-facing technology role
  • Strong presentation, demonstration, and stakeholder engagement skills
  • Experience conducting technical workshops, solution discussions, or customer consultations
  • Exceptional verbal and written communication skills
  • Strong relationship-building and collaboration skills
  • Demonstrated business acumen and customer-centric mindset
  • Strong problem-solving, organisation, and time management capabilities
  • Ability to perform effectively in a fast-paced, customer-focused environment

Desired

  • Travel industry/TMC experience
  • Technical consultancy experience
  • Sales support or pre-sales experience
  • Degree qualification in a relevant discipline

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with over 500 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

#LI-CM1#FCMAU#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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