Job Description

Solution Engineer - Bangkok Thailand

Bangkok

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Solution Engineer is responsible for providing end-to-end technical support across both pre-sales and post-sales activities, working closely with sales teams, customers, partners, and vendors to design, demonstrate, implement, and support cybersecurity solutions.

The role requires strong technical knowledge, problem-solving skills, attention to detail, and the ability to understand customer business and technical requirements and translate them into effective solutions. The Solution Engineer will support customers throughout the solution lifecycle, from technical evaluation and Proof of Concept (POC) to deployment, troubleshooting, optimization, and knowledge transfer. This combines the customer-facing solution responsibilities of the Pre-Sales Engineer with the implementation and technical support responsibilities of the Professional Services Engineer.

This role will report to Pre-Sales Manager

As the Solution Engineer you will:

• Provide pre-sales and post-sales technical support for assigned cybersecurity products and solutions to customers and partners.
• Work closely with the Sales team to understand customer business and technical requirements, design appropriate solutions, and support technical proposals and solution positioning.
• Conduct solution presentations, demonstrations, Proof of Concept (POC), and technical evaluations for customers and partners.
• Support RFI/RFP responses, technical solution design, compliance requirements, and technical clarifications in collaboration with Sales and vendors.
• Design solutions based on customers' IT, network, and security environments, business requirements, and industry best practices.
• Deliver professional services, including implementation, configuration, integration, migration, troubleshooting, technical consulting, and solution optimization.
• Perform lab testing and solution validation to support POCs, solution design, deployments, new product features, and technical issue resolution.
• Troubleshoot technical issues and work with vendors and support teams to manage technical escalation and resolution when required.
• Prepare and maintain appropriate technical documentation, including solution designs, implementation reports, configuration guides, and knowledge-base materials.
• Provide technical training, enablement, and knowledge transfer to customers, partners, internal sales teams, and other engineers.
• Keep up to date with new technologies, product features, competitive solutions, and industry trends to effectively support business development and customers.
• Build and maintain strong working relationships with customers, partners, vendors, and internal teams, ensuring high levels of customer satisfaction throughout the solution lifecycle.
• Provide technical support and troubleshooting outside normal working hours when required for critical customer cases.
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QUALIFICATIONS AND EXPERIENCE | About you

The ideal Pre-Sales Engineer

• Bachelor's degree in Network Administration, Computer Science, Information Technology.
• Experience 2 year in Network / Internet Security Engineer.
• Expert level experience with networking products and applications and cloud technology.
• Knowledge on Network Device, Switch and Router, IP, WAN, LAN.
• Knowledge on Security Device, Firewall, Web Application Firewall, Security Gateway Solution.
• Knowledge on Endpoint and EDR Solution, DLP Solution.
• Knowledge on Cloud Solution is a plus.
• Knowledge on DNS, DHCP, IPAM Solution and Microsoft AD is a plus.
• JavaScript or Phyton ability is a plus.
• Ability to manage many tasks simultaneously.
• Good attitude and self-learning skills.
• Good command of written and spoken English.
• Ability to communicate effectively with all levels of staff and across various organization level.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

Our benefits include:

• Group Insurance
• Provident Fund
• Incentive
• Well Being Leave
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If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.