Job Description

GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre-sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.

Responsibilities

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
• Provide ongoing support to customers across the region, including troubleshooting, training, and guidance on proper product use to ensure satisfaction and successful product adoption.
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
• Provide support to local customers.
• Drive revenue and growth opportunities with existing customers.

Requirements

• At least 5 years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation
• Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem-solving methodologies
• Experience with cloud technologies is an advantage
• Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
• Ability to work independently and as part of a global team in a collaborative environment
• Highly organized, detail-oriented, and capable of effective time management and task prioritization
• Experience working with clients in international markets, preferably within Asia
• Familiarity with blockchain technology or financial markets experience is an advantage
• Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are an advantage
• Willingness to travel within the region as needed

Advantages

None

Benefits

• Competitive base salary and discretionary bonus.
• Competitive paid time off.
• Company-paid health and protective benefits for employees and their eligible dependents.
• Free virtual coaching sessions through Headspace.
• Opportunities to learn about the Crypto industry.
• Smart, entrepreneurial, and fun colleagues.

Benefits may vary depending on location.