Job Description

The Solution Engineer is responsible for delivering professional solutions to business stakeholders by translating business process requirements into a technical solution through design implementation testing and training

Responsibilities

• Design, prototype and build basic business solutions following best practices to meet business needs based on feedback from stakeholders
• Safeguard the security, integrity and confidentiality of the company's internal systems and data by following company security protocols
• Test basic business solutions and ensure performance is as designed; work with team members to resolve any issues
• Document basic solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
• Participate in business analysis to assist in gathering information about business process and customer needs from key business stakeholders
• Assist with migration of business solution into environments and support stakeholders throughout migration process with guidance from team members
• Assist in the documentation and presentation of basic business analysis and solutions requirements to key stakeholders for validation and approval
• Compose training materials and conduct training sessions for end users, with guidance from team members.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Basic Qualifications

• Bachelor's degree
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Problem solving, critical thinking, and analytical skills
• Collaboration skills, applied successfully within team as well as with other areas
• Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
• Able to thrive in a fast paced, deadline driven environment
• Ability to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
• Knowledge of relational databases such as Microsoft SQL Server
• Knowledge of object oriented programming languages such as C#, Apex, or Python
• Up to 5% travel time required