Solution Designer-(CREQ247406)
Skill Classification: BSS CRM (SSM) + Customer Lifecycle Management + CX Transformation
Mapped Demand: CSG
Experience: 8–12 years, 1–3 full lifecycle programs
Certifications Required: TMF Frameworx, ODA
Certifications Advantageous: Salesforce / ACP
Key Responsibilities
Conduct lifecycle & CX workshops
Define lead-to-care workflows
Align CRM with billing & OSS
Enable CLM governance
Support data quality & reporting
Domain Skills
Customer 360 & master data
Service lifecycle management
CRM–BSS integration
AI / Data Skills
Segmentation & personalization
CX dashboards & KPIs
AI-led retention analytics
IN-AP-Hyderabad
Full Time
Individual Contributor
Experienced
No
24/02/2026, 7:38:28 AM

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.