Virtusa

Solution Designer

Virtusa  •  Hyderabad, IN (Onsite)  •  3 months ago
Expired
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Job Description

Solution Designer-(CREQ247406)

Skill Classification: BSS CRM (SSM) + Customer Lifecycle Management + CX Transformation
Mapped Demand: CSG
Experience: 8–12 years, 1–3 full lifecycle programs
Certifications Required: TMF Frameworx, ODA
Certifications Advantageous: Salesforce / ACP
Key Responsibilities

Conduct lifecycle & CX workshops

Define lead-to-care workflows

Align CRM with billing & OSS

Enable CLM governance

Support data quality & reporting

Domain Skills

Customer 360 & master data

Service lifecycle management

CRM–BSS integration

AI / Data Skills

Segmentation & personalization

CX dashboards & KPIs

AI-led retention analytics

Primary Location

IN-AP-Hyderabad

Schedule

Full Time

Employee Status

Individual Contributor

Job Type

Experienced

Travel

No

Job Posting

24/02/2026, 7:38:28 AM

Virtusa

About Virtusa

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.

Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Southborough, MA
Year Founded
1996
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