Job Description

As aSolution Consultant,you will become a product expert, have a deep understanding of customer goals and use cases andensure that new clients derive value from our platform With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data and ensure that our clients are delightedbytheirMCIexperience. We are looking forSolution Consultantswho are passionate about customers and the ways in which they use technology to drive results.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the  Cape Town office. 

Responsibilities

• Understanding the purpose of the project (data extraction, data validation, integrationetc)

• Importingand organizingdocuments / doc sorting / doc preparation on theMCIplatform

• Project management / project plan creation

• Scopingcustom abstraction templatein order todefine theMCIdatapointsthat will be utilizedin the abstractionto meet theproject’s requirements

• Regular cadence calls with clientsthroughout the course of the project implementation

• Discussing missing documents and how they will be handledin the abstraction process

• Perform quality assurance testing onabstracted data

• Setting up the PilotLive project on theMCIplatform and creating the extraction template

• New user creation / user deactivation for clients

• Speakingdirectly with service provider(s) that isassignedtotheproject and regular cadencecallswith service provider PMs during implementation

• Implementation closure – sign off from client that everything is implemented and get feedback on process

• Solution Consultants willhave access to and some familiarity withthe target MRI systems to which data fromMCIis exported e.g.ProLease, Horizon, Qube PMand PMX client systems

• Track, manage and drive resolution of escalations with client and internal resourceswhen encounteringa problem

• Building processdocumentation and process optimization

• Work with the rest of thePSteam to develop industry leading processes and best practices for delivering success to clients

Qualifications

• Exceptional oral and written communication skills that show enthusiasm, energy, and poise

• Comfortable in a fast-paced environment that requires strong time-management skills

• A record of successand haveexperience working with enterprise-level accounts

• You are exceptionally organized, detail-oriented, and process driven, and can successfully manage multiple competing responsibilities at the same time

• Ability to work with technical andfunctionalbusiness teams to get things done

• You love technology and understand how it's best used. Wanting to learn more about AI is a plus!

• BA/BS required; 1-2 years of work experience minimum

• Not required, but nice to have: Knowledge of APIs, machine learning, SQL, data models, non-English languages, and legal/paralegal experience

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.  Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!