About the Role

• ShelfWatch is a retail shelf monitoring and execution platform used by global CPG and FMCG brands across 50+ markets.
• Clients have different requirements, terminology, store formats, and internal metrics.
• Own the solution by understanding what the product already does and determining whether a client requirement is:
  • A configuration
  • A roadmap item
  • Something that should be approached differently
• Work alongside a Project Manager on each account:
  • Project Manager owns the plan, timeline, and commercials.
  • Solution Consultant owns the solution, configuration, and delivery outcome.
• Client-facing role involving weekly/monthly calls, demos, and direct client queries.

What You'll Do

• Translate client requirements into ShelfWatch capabilities.
• Map client requirements to existing product functionality.
• Define configurations and acceptance criteria.
• Own solution design across the account lifecycle, from scoping to go-live and steady state.
• Run client calls, including:
  • Solution walkthroughs
  • Demos
  • Scope discussions
  • Queries and concerns
• Push back where required and guide clients toward standard product capabilities instead of bespoke workarounds.
• Clearly communicate when something is not technically feasible.
• Diagnose and route escalations to the appropriate internal team.
• Partner with Product and Engineering to provide insights on real client requirements.
• Build internal reference material for the specialization.

What You Won't Do

• You will not write client-specific production code.
• The role focuses on configuring and leveraging the existing product rather than building bespoke solutions.
• If writing production code is the primary part of the work you enjoy, this role may not be the right fit.

What We're Looking For

Required

• 2+ years of experience in a client-facing implementation, functional consulting, or post-sales solutions role with enterprise customers.
• Hands-on experience configuring a productized platform such as:
  • SAP
  • Salesforce
  • ServiceNow
  • Workday
  • Icertis
  • StayinFront
  • Zoho
  • Freshworks
  • Similar platforms
• Experience mapping client requirements to existing product capabilities.
• Ability to independently run client calls, including:
  • Demos
  • Scope discussions
  • Escalations

Technical Literacy — Not Engineering

• Comfortable reading JSON, logs, and API documentation.
• Ability to write SQL or use an equivalent method to pull and sanity-check data.
• Uses AI tools to investigate problems before escalating them.
• Ability to communicate technical feasibility or limitations to clients during live calls.

Nice to Have

• Background in retail execution, FMCG/CPG, or field-force software.
• Experience working across multiple countries or regions.
• Experience working with an India-based delivery team serving global clients.