Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

#LI-Hybrid

Location: Mexico City

Solution Consulting / Pre-Sales Engineering

We’re looking to connect with talented professionals for future opportunities as a Solutions Consultant at Genesys. If you have deep expertise in pre-sales, solution architecture, and customer engagement—and you’re passionate about helping companies transform their customer experience—we’d love to hear from you.

The Senior Solutions Consultant plays a critical role in supporting the pre-sales process of Genesys solutions, working both directly with our sales teams and indirectly with partners across Latin America. This role combines deep product knowledge, strategic thinking, and strong communication skills to deliver high-impact, value-driven engagements.

Key Responsibilities:

• Participate in RFx responses by positioning the capabilities of Genesys solutions.
• Deliver compelling technical and functional presentations tailored to both technical and non-technical audiences.
• Collaborate with account executives to understand customer needs and align solutions accordingly.
• Identify pain points and opportunities in customers’ current operations and propose Genesys-based solutions.
• Advise on complex system integration, architecture, and interoperability with third-party platforms.
• Support value analysis exercises such as benefit benchmarking, ROI, TCO, and business case development.
• Work closely with partners to transfer knowledge on Genesys innovations, best practices, and product updates.
• Support sales teams during the contracting phase, providing technical insights and risk assessments.

Key Qualifications:

• Experience with Genesys or comparable enterprise CCaaS platforms
• Strong understanding of cloud-based customer experiences technologies.
• Ability to clearly explain complex concepts to both technical and business stakeholders.
• Experience with system integration, APIs, and solution architecture.
• Skilled in managing customer expectations and influencing strategic decisions.
• Fluency in English is required.
• Prior experience working in LATAM markets is a strong advantage.

This position is part of our Talent Pool, meaning we are not hiring for a specific opening at the moment. By joining the pool, candidates will be among the first considered when a matching opportunity becomes available in the region. It’s a great chance to connect early with our recruitment team and stay updated on new roles that align with their background.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.