Job Description

Where you’ll work: Guatemala, Supporting North America.

Your Day to Day

As a Solutions Consultant, you would be working on:

• Partner closely with Account Managers and new-business sellers to shape technical sales strategies and support the team in achieving quota goals across GoTo’s Work-from-Anywhere portfolio
• Serve as the technical point of contact throughout the sales cycle, including delivering demos and handling technical discovery and Q&A
• Present customer-facing value narratives using structured demo and messaging approaches (e.g., Tell-Show-Tell), tailoring demonstrations to customer use cases to improve win rates
• Support the completion of RFP/RFI responses by contributing accurate, up-to-date content and helping maintain a strong response library/system
• Document and share best practices, demo strategies, and custom configurations with the Solutions Consulting team, while tracking activities and maintaining strong CRM hygiene (e.g., SFDC)

What We’re Looking For

As a Solutions Consultant, your background will look like:

• A passion for clear and effective communication. You can build trust and rapport with customers through various channels (email, phone, video, or in-person), establishing yourself as a knowledgeable and reliable partner.
• Experience in a technical sales or support role. You enjoy guiding customers through product demonstrations, clarifying technical concepts, and supporting a collaborative sales process with multiple stakeholders.
• A foundation in (or a strong curiosity to learn about) modern SaaS solutions. This could include areas like collaboration, UCaaS, identity/security, telecom management, hardware, and networking concepts. We value continuous learning and will support your growth.
• Effective written communication and a commitment to accuracy. You'll use these skills to help develop clear responses for proposals (RFP/RFI), create reusable documentation, and share knowledge across the team.
• A collaborative and proactive spirit. You are someone who enjoys documenting what you learn, helping your teammates succeed, and staying informed about new technologies and industry trends

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.