BT Group

Solution Architect Specialist

BT Group  •  Birmingham, GB (Onsite)  •  3 hours ago
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Job Description

About the role

This role sits at the heart of BT's major transformation programme, helping shape the future of our Ethernet and connectivity portfolio. Working across business, network and technology teams, you'll define end-to-end solutions that support new product capabilities, modernise customer journeys and enable greater automation across our platforms. As a Solution Architect Specialist, you'll play a key role in turning complex business challenges into scalable solutions, while gaining exposure to the full product lifecycle, from fulfilment and provisioning through to assurance and support.

What you’ll be doing

  1. Applies specialist technical expertise to develop and advise approach on a range of complex, high impact and high risk customer solutions and define the architectural strategy for the Service domain
  2. Accountable for defining and maintaining the architectural roadmap for the respective domain
  3. Creates, owns and implements the technical solutions and inputs into the roadmaps for the respective domain
  4. Liaises with CFU, Operational, Architectural and customer stakeholders, ensuring business needs are met through assurance of the design
  5. To work with programme managers and colleagues across BT to ensure programmes /projects are successful
  6. Supports inlife issues and supports knowledge management across the team.
  7. Manages and works to deliver in Agile environment
  8. Explore, propose and consider AI driven solutions

Essential Skills / Experience

  • Proven experience designing end-to-end solutions within telecommunications, ideally covering fixed connectivity, Ethernet, WAN, SD-WAN, LAN or IPVPN products.
  • Experience applying TM Forum standards, TMF APIs, eTOM, ITIL or similar telecommunications frameworks within solution design activities.
  • Strong stakeholder management and communication skills, with the ability to translate business requirements into scalable technical solutions and work effectively across technical and non-technical teams.
  • Experience working in Agile delivery environments, contributing to complex transformation or technology change programmes.

Desirable Skills / Experience

  • Experience with Salesforce Industries (Vlocity) and/or Ciena Blue Planet.
  • Knowledge of Ethernet products and fixed network technologies.
  • Experience across product fulfilment, provisioning, assurance or digital customer journeys.
  • Experience applying AI tools to solve business problems, improve processes or support solution development.
  • Experience supporting network modernisation, automation or large-scale transformation programmes.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle.

Your core benefits include:

  • 10% on target annual bonus
  • Access to an online private GP 24/7 for you and your immediate family
  • Market-leading paid carers leave with up to 2 weeks off
  • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
  • Discounted EE and BT products, including mobile and broadband
  • Market leading Pension scheme – 5% from you and 10% from us
  • Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

BT Group

About BT Group

We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.

There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.

Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
Website
bt.com
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