Job Description

Solution Architect, North America Pursuit COE

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This role is responsible for the end-to-end design and delivery of Managed Print Services (MPS) and Managed Device Services (MDS) solutions that meet customer requirements and support business growth. It combines client engagement, solutioning, and risk management, leveraging technical and domain expertise to address complex business and operational challenges while aligning with HP service strategy.

Responsibilities

• Engages with customers’ IT and business stakeholders to understand workplace, print, and device management needs, and translate them into MPS/MDS solutions.
• Designs scalable and cost-effective print and device management solutions, including fleet optimization, lifecycle management, security, and service delivery models.
• Identifies and mitigates risks across solution design, transition, and delivery, considering operational complexity, SLAs, cost structure, and dependencies.
• Aligns solutions with HP MPS/MDS offerings, delivery capabilities, and commercial frameworks, supporting deal qualification and governance.
• Partners with account teams to develop proposals, participate in RFPs, and support customer presentations, ensuring strong value articulation.
• Acts as a technical advisor to customers, building trusted relationships and applying consultative selling to advance opportunities.
• Identifies opportunities for expansion (upsell/cross-sell) within print and device environments.
• Supports implementation by providing guidance to delivery teams, ensuring solution integrity from design to execution.
• Incorporates security, analytics, automation, and workplace experience improvements into solutions.
• Stays current with trends in digital workplace, device services, and managed services to continuously enhance solutions.

Education & Experience Recommended

• Bachelor’s degree in Engineering, IT, Computer Science, Business, or related field (or equivalent experience).
• Typically 4–7 years of experience in solutioning, presales, delivery, or account management, ideally within MPS, MDS, IT services, or workplace solutions

Preferred Certifications (optional, not required)

• ITIL Foundation (o similar)
• Agile / Scrum fundamentals

Knowledge & Skills

• Managed Print Services (MPS) & print fleet optimization
• Managed Device Services (MDS) & endpoint lifecycle management
• IT infrastructure & digital workplace solutions
• Presales, solution design, and RFP response
• Costing, pricing, and commercial alignment
• Customer engagement & consultative selling
• Security, compliance, and service delivery models
• Data analysis for fleet/device insights

Cross-Org Skills

• Strong communication & stakeholder management
• Customer centricity
• Results orientation
• Learning agility
• Digital fluency
• Fluent English knowledge

Impact & Scope

• Impacts multiple teams (sales, delivery, operations) and may lead solutioning efforts for medium to large deals.

Complexity

• Handles moderately complex to complex solution scenarios within established frameworks, adapting approaches as needed.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"