Join our Team

The IBM Netcool Probe Specialist is responsible for the design, implementation, customization, and support of IBM Netcool probes and event management solutions in large-scale telecom environments. The role focuses on reliable event ingestion, correlation, and automation across multi-vendor network management systems, ensuring high availability, performance, and operational efficiency.

Key Responsibilities

• Design, deploy, configure, and support IBM Netcool probes, including SNMP, CORBA, Kafka, JMS, and vendor-specific EMS integrations (Ericsson, Nokia, Huawei, ZTE, Cisco, Samsung).).
• Customize and enhance probe rules, lookup files, and enrichment logic to ensure accurate alarm normalization, deduplication, and severity mapping.
• Implement and support Netcool architectures (2-Tier and 3-Tier) involving ObjectServer (Primary/Backup), DSD, WebGUI, Impact, and database components.
• Develop and maintain ObjectServer automations (triggers, procedures) and Impact policies for correlation, enrichment, root cause analysis, and auto-ticketing.
• Optimize ObjectServer and database performance through SQL tuning, indexing, and housekeeping.
• Support CI/CD pipelines using Jenkins, Docker, and Groovy for Netcool configurations and artifacts.
• Automate deployments and operational tasks using Shell scripting, Perl, Python, and Ansible.
• Design and support custom integrations and utilities using Core Java, where required for EMS, middleware, or supporting applications.
• Configure and enhance WebGUI event lists, filters, tools, and dashboards for operational usability.
• Perform root cause analysis for event ingestion issues, alarm delays, missing events, and alarm floods.
• Execute functional, regression, and performance testing for probe and platform enhancements.
• Collaborate with customers, EMS vendors, and internal teams to analyze network requirements and deliver scalable event management solutions.
• Provide L2/L3 operational support for mission-critical production environments.

Required Skills & Experience

• 8+ years of Strong hands-on experience with IBM Netcool probes, especially SNMP, CORBA, Kafka, JMS, Rest API.
• Proven expertise in telecom EMS/NMS integrations across multi-vendor environments.
• In-depth knowledge of ObjectServer automations and Impact policy development.
• Hands-on experience in Core Java application development.
• Basic knowledge of database concepts and SQL.
• Experience implementing high-availability Netcool architectures.
• Strong scripting and automation skills (Shell, Perl, Python, Ansible).
• Working knowledge of CI/CD tools (Jenkins, Docker).
• Solid understanding of Telecom FCAPS and fault management processes.
• Good knowledge of Linux, networking fundamentals, and NetScaler/Citrix environments.
• Strong analytical, troubleshooting, and communication skills.