Job Description

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Architect myEvolv:

As a Solution Architect on our myEvolv consulting team, you will partner directly with clients to design and implement solutions that support care delivery across behavioral health, substance use, and foster care settings. You will lead discovery sessions to understand client workflows, translate real-world needs into system designs, and develop solution blueprints that align with Netsmart best practices. In this role, you will also serve as a trusted advisor, guiding clients through system upgrades, enhancements, and ongoing optimization while providing solution expertise, troubleshooting support, and knowledge transfer throughout the engagement.

In this fast-paced consulting environment, you will manage multiple client engagements simultaneously, balancing priorities while delivering high-quality outcomes and maintaining strong client relationships. Success in this role requires strong problem-solving, organization, and the ability to navigate complex, high-pressure scenarios while managing client expectations and ensuring successful project delivery. This role is a great fit if you have clinical experience and have worked with EHR systems, as you will use that background along with technical tools and data to design practical workflows that support better care and stronger client outcomes.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

• Manage client expectations and ensure project delivery meets goals of engagement.

• Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least 4 years of health care information technology implementation or consulting working experience

• At least 2 years Electronic Health Record solution work experience

• At least 1 year of project management experience

• Ability to communicate effectively with technical, clinical and operational teams

• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

• Ability to build strong client relationships and delivering client-centric solutions

• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience

• Clinical experience within behavioral health, substance use, addiction treatment, case management, or foster care settings, with hands-on involvement in EHR implementations or system design

• Basic skills in Java or SQL or basic data analytics skills

Expectations

• Travel expected up to 20% of the time as needed

• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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