This is a remote position.

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  Oversee the implementation of customer solutions from planning to execution.

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  Scope implementation needs and configure products to align with customer requirements.

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  Act as the primary point of contact for customers during onboarding and integration.

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  Troubleshoot and resolve integration issues related to HTML, CSS, JavaScript, REST APIs, and data flows.

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  Work closely with internal teams to ensure a seamless customer experience.

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  Communicate effectively with both technical and non-technical stakeholders.

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  Document technical processes and customer configurations.

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  Identify and escalate bugs, feature requests, and use cases to the product team.

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  Manage multiple client accounts simultaneously, ensuring rapid context switching when required.

Requirements

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  Experience:
  5+ years in a client integration and technical advisory role, with at least 3 years in a data integration role or similar role. Our team focuses more on client integration with our products.
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  Technical Skills:

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  Proven experience in a similar role as an Implementation Consultant, or Technical Account Manager.

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  Strong understanding of CRM/CDM platforms such as Salesforce, Marketo, Epsilon, WhatCounts, or similar.

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  Hands-on experience with JavaScript, REST APIs, and front-end debugging tools.

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  Proficiency in HTML, CSS, and website inspection tools.

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  Excellent problem-solving skills and the ability to think outside the box.

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  Strong organizational skills with the ability to manage multiple projects concurrently.

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  Exceptional communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

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  Experience working with global teams and remote collaboration is a plus.

Benefits

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  Competitive compensation package.
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  Flexible remote work arrangements.
  You can locate anywhere in Viet Nam.
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  Exposure to innovative projects and global clients.
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  Collaborative and supportive team culture.
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  Opportunities for skill development and career growth.