As a Solution Architect in the Channels domain, you are at the heart of ING’s customer experience. You design and steer the digital channels that customers interact with daily, from mobile to web to assisted channels.
You translate customer journeys into scalable, secure, and future-proof solutions. You ensure a seamless omni-channel experience across countries while driving simplification and reuse across our digital platforms.
The team
You are part of the CoE Architects NL, a strong community of architects that drives alignment, quality, and continuous improvement across ING’s technology landscape. Within this community, you contribute to standards, share best practices, and help shape the architectural direction of ING Netherlands and beyond.
You directly impact how customers experience ING
You shape strategic channel platforms used across multiple countries
You work at the intersection of business, technology, and customer experience
You contribute to ING’s digital transformation at scale
You are part of a leading architecture community
Own and drive end-to-end solution design for digital channels
Translate customer journeys into clear, scalable architecture solutions
Enable seamless omni-channel experiences across products and markets
Align solutions with API-first, event-driven, and platform strategies
Act as trusted advisor for squads, product leads, and stakeholders
Guide teams on architecture decisions and trade-offs
Safeguard performance, resilience, security, and compliance
Drive simplification, reuse, and standardisation across channels
Contribute to CoE architecture practices, standards, and knowledge sharing
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
8+ years of experience in IT, including architecture roles
Strong expertise in:
Digital channels (mobile and web)
API-driven and microservices architectures
Integration and orchestration patterns (e.g. BFF, Pega, Salesforce)
Experience with cloud-native and scalable platforms
Understanding of customer journeys and digital banking
Ability to navigate complex stakeholder environments
Strong communication skills, bridging business and IT
Customer-first thinking
You simplify complexity
You take ownership and drive outcomes
You balance speed and sustainability
You collaborate across teams, countries, and communities
You will work in a highly collaborative, international environment within ING’s Channels domain. Together with engineers, product managers, and fellow architects, you will shape the next generation of digital banking.
As part of the CoE Architects NL, you are embedded in a wider architecture community that strengthens consistency, quality, and impact across ING’s platforms and domains.
A high-impact role in ING’s digital front door
Influence on strategic architecture decisions
Active participation in a strong architecture community (CoE NL)
International scope and collaboration
Strong engineering culture with Agile ways of working
Competitive package and hybrid working
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you
Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
