Job Description

3Shape: An exciting, visionary, and international place to work Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a highly motivated Solution Architect for CRM to join our Group IT organization. You will collaborate closely with international colleagues, including teams working from our Ukrainian office in Kyiv. In this role, you will coordinate delivery across application and infrastructure teams, support operational governance, and strengthen collaboration between IT and business stakeholders. You will help ensure predictable delivery, stable operations, and continuous improvement of our enterprise IT landscape.

Responsibilities:

End-to-End Solution Design

• Design cross-system solutions across CRM, Web, ERP, and Integration layers.
• Define customer data flows, process orchestration, and system interactions.
• Translate business needs into structured, scalable CRM solutions .
• Ensure alignment with enterprise architecture principles and data governance

Application / Platform Ownership

• Own internal architecture of CRM platforms (e.g., Salesforce, Dynamics), including: o Data model (entities, relationships) o Workflows, automation, and business logic o Role and access structures .
• Ensure data consistency, integrity, and scalability.
• Balance standard platform capabilities vs customization.

Collaboration & Enablement

• Work closely with Tech Leads and CRM developers to ensure implementable designs.
• Partner with Sales, Service, and Aftersales stakeholders to align on processes.
• Collaborate with Integration and Web architects to ensure ecosystem consistency.
• Support Product Owners in shaping CRM roadmaps

Governance & Quality

• Ensure adherence to enterprise standards and data governance policies.
• Identify and reduce technical and process complexity.
• Promote standardization and reuse across CRM solutions.

Requirements:

All applicants must be located in Poland and must have a valid work permit for Poland.

• 5+years of experience in IT delivery, program management, or technical delivery leadership.
• Proven ability to coordinate cross-functional and technical teams.
• Experience working with enterprise IT environments (applications, platforms, infrastructure).
• Strong stakeholder management, communication, and coordination skills.
• Experience supporting technical teams and delivery-focused environments.
• Proficiency in written and spoken English
• Passion for continuous learning and improvement.

Nice to have:

• Experience working in Agile or hybrid delivery environments.
• Experience with CPQ, subscription, or service management modules.
• Exposure to customer data platforms (CDPs) or advanced segmentation.
• Experience working with global CRM rollouts or multi-region setups.

We offer:

• Attractive office with relax zones located in Szczecin, Poland.
• A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues.
• An attractive Luxmed healthcare package with additional dentistry care.
• Fresh fruits, delicious and healthy lunches cooked by our canteen.
• We provide a great social work environment with many optional activities.
• Good work/life balance. Hybrid work possibility.
• Language courses with qualified teachers.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

In compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.