Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations: • Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision. • Engages in all solution communications with client and engage in its progress throughout the implementation phase. • Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients: • Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. • An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components. • They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.
Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos.
For Implementations:
Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision.
Engages in all solution communications with client and engage in its progress throughout the implementation phase.
Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.
For existing clients:
Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.
They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.
DUTIES AND RESPONSIBILITIES
Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management
Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom’s overall solution vision
Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs
Gather stakeholder requirements and convert them into process flows and actionable solution plans
Evaluate solution approaches based on cost, compatibility, usability, and scalability
Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture
Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components
Ensure solutions consistently meet performance expectations and service level agreements (SLAs)
Partner with clients using a consultative approach to guide solution strategy and execution
Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences
Translate complex technical concepts into clear business value and outcomes
Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives
Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts
Lead design creation, requirements elicitation, and planning with limited guidance from senior architects
Operate as a fully functional, self-directed contributor across projects and major change initiatives
Collaborate with cross-functional teams to drive process improvements, research, and solution optimization
Provide Tier 3 technical support, including researching and resolving complex solution issues
Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities
Apply and promote adherence to Acxiom standards, methodologies, and best practices
Identify and drive process improvements that enhance efficiency, profitability, and client value
Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management
Develop expertise in Acxiom’s organizational structure, tools, Delivery Methodology, and Solution Center Framework
Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions
Share best practices, case studies, and lessons learned across teams
Provide feedback to product and business teams to enhance offerings and meet evolving client needs
Demonstrate leadership within implementations and major projects
Provide guidance and mentorship to team members involved in solution delivery
Partner with account management and internal teams to communicate solution value and drive client success
Contribute to pre-sales efforts including solution scoping, estimation, and feasibility assessments
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
QUALIFICATIONS
Required
Minimum 2 years experience in technical roles and/or architect roles
Minimum 2 years experience with database marketing, direct marketing or interactive marketing environments
Minimum 2 years experience working in an external client facing environment
Minimum 2 years experience with change management procedures
Preferred
Minimum 4 years of Acxiom experience
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Conway
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com
Acxiom puts data to work, solving complex challenges for the world’s leading brands and agencies. As the connected data and technology foundation of the Interpublic Group of Companies, Inc. (IPG), Acxiom unifies, connects, and prepares data for AI-driven marketing and decision-making, maximizing technology investments. As leaders in data ethics and governance, Acxiom brings a privacy-first approach to serving clients globally, with locations in the U.S., UK, Germany, China, Poland, and Mexico. Connect with Acxiom on LinkedIn and discover more at Acxiom.com.
