Job Description

Your role:

The Solution Architect – Application Development and Maintenance (ADM) / Application Managed Services (AMS) is responsible for designing, governing, and continuously improving application support and maintenance solutions for enterprise clients. This role bridges business needs and technology, ensuring stable operations, cost efficiency, scalability, and continuous service improvement across managed applications. You are an Australian Citizen or Permanent Resident of Australia, ideally already based in Melbourne.

Your Responsibilities:

Solution Design & Transition

• Design end to end AMS solutions covering application support, maintenance, enhancements, and modernization

• Define support models, SLAs, KPIs, escalation paths, and governance frameworks

• Lead service transition from development or incumbent vendors to steady state AMS operations

• Assess application landscapes and recommend right sizing, rationalization, and optimization

Operational Excellence

• Ensure high availability, performance, and security of supported applications

• Drive incident, problem, change, and release management best practices (ITIL aligned)

• Identify automation opportunities using AIOps, scripting, CI/CD, and monitoring tools

• Establish preventive maintenance, root cause analysis, and continuous improvement plans

Stakeholder & Client Management

• Act as a trusted advisor to clients, business stakeholders, and delivery teams

Governance, Risk & Compliance

• Define security, compliance, and audit controls (ISO, SOC, regulatory requirements)

• Manage application lifecycle risks and ensure adherence to enterprise architecture standards

• Maintain architectural documentation and runbooks

Your profile:

Technical Skills

• Strong experience in Application Support & Maintenance (L2/L3)

• Good understanding of enterprise application architectures (monolith, microservices, cloud native)

• Experience with ITSM tools (ServiceNow, Remedy, Jira Service Management)

• Knowledge of cloud platforms (Azure / AWS / GCP) and hybrid architectures

• Familiarity with DevOps, CI/CD pipelines, monitoring, and automation

• Exposure to AIOps, observability tools, and SRE concepts is a plus

Process & Frameworks

• Strong knowledge of ITIL / ITSM frameworks

• Experience defining SLAs, OLAs, KPIs, and service catalogues

• Understanding of COBIT, ISO 20000, ISO 27001 is beneficial

• Excellent communication and presentation skills

• Strong analytical and problem-solving ability

• Stakeholder management and client facing experience

• Leadership in cross functional and multi-vendor environments

Experience & Qualifications

• 10 to 15+ years of IT experience, with 10+ years in AMS or support led architecture roles

• Bachelor’s degree in computer science, Engineering, or equivalent

• ITIL Certification (Intermediate or Expert preferred)

• Cloud or architecture certifications (Azure/AWS Architect, TOGAF) are desirable

Key Success Metrics

• Automation at its peak and its implementation in the solution

• SLA adherence and service stability

• Reduction in incidents and Mean Time to Repair (MTTR)

• Cost optimization and automation benefits

• Client satisfaction and contract renewals

• Successful transitions and steady state operations

What you'll love about working here:

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
• We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.

We strive to ensure you feel respected, informed and valued through our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.

If you are living with a disability, we can provide support with access requirements or by making an adjustment to our hiring process.