Job Description
GCB 5
We are currently seeking a high calibre professional to join our team as a Solution Analyst.
In this role you will:
Strategic Planning & Business Enablement
- Partner with senior stakeholders to clarify strategic goals, target outcomes, benefits and KPIs/OKRs.
- Shape and maintain an execution-ready roadmap (epics, milestones, dependencies, sequencing, capacity assumptions).
- Prepare governance-ready materials: problem statements, value cases, options analysis, decision papers, and RAID logs (risks, assumptions, issues, dependencies).
- Support prioritisation by balancing value, risk, regulatory needs, and delivery constraints.
Solution Analysis & Requirements Leadership
- Lead discovery via workshops/interviews to capture business requirements, control requirements, and operating model impacts.
- Translate needs into epics, features and user stories with clear acceptance criteria and traceability.
- Develop analysis artefacts including as-is/to-be process maps, business rules, exception handling, MI/reporting requirements, and service/process measures.
- Drive alignment across stakeholders; manage scope changes and ensure requirements remain coherent end-to-end.
Delivery Partnership & Change Readiness
- Work closely with Product Owners, Engineers, Architects, QA/UAT and Operations to ensure solutions are feasible, testable, compliant, and operationally ready.
- Support test strategy and UAT readiness (scenarios, entry/exit criteria, defect triage, sign-off).
- Contribute to implementation readiness: cutover inputs, training/comms needs, operational acceptance, and post-release verification.
AI / Agentic (Desirable / Plus)
- Identify where AI/agentic patterns can improve enablement outcomes (e.g., intelligent workflow, decision support, automated insight generation).
- Define guardrails and controls: human-in-the-loop, permissions, audit trails, explainability expectations, monitoring measures.
Stakeholder Management
- Act as a trusted partner to business leads and technology management, influencing decisions through structured analysis and clear recommendations.
- Facilitate cross-team alignment across AME time zones; manage dependencies with platform and control functions where required.
- Communicate progress and decisions clearly, escalating with options and impacts.
To be successful you will need:
Essential
- Strong experience as a Solution Analyst / Senior Business Analyst / Technical BA delivering complex change in a regulated organisation.
- Demonstrated ability in roadmap shaping, prioritisation support, benefits/KPI definition, and translating strategy into execution.
- Excellent facilitation and communication skills; able to drive clarity with senior stakeholders.
- Strong analytical capability: process analysis, requirements traceability, dependency management, and pragmatic problem solving.
- Comfortable working in Agile/iterative delivery environments and across SDLC controls.
Desirable
- Financial services/banking experience and understanding of governance, risk and control expectations.
- Experience with operating model change/adoption planning (training, comms, process metrics).
- Exposure to AI-enabled products, automation, or agentic workflows.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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