Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where you belong

The SCM CRO line of businessis responsible for driving the commercial success and growth of our Supply Chain Management solution portfolio as part of the Customer Success organisation.

What you'll build

The leader with their directly-lead team, as well as the indirect extended team, are responsible for supporting our customers in their search for Supply Chain Solutions that drive operational transformation across their business. These customer engagements drive new software bookings as well as support the customer’s adoption and consumption of existing licensed solutions. The teams will collaborate as required with the CS&D and partner organisations.

We are seeking a dynamic, visionary and result oriented Senior Leader (m/f) to drive high-impact transformation engagements for our clients. This role demands a strategic leader with deep understanding of the Supply Chain Management technology landscape, competitor landscape and market trends including the impact of agentic AI in supply chains. We are looking for an innovation-first mindset — capable of translating KPIs into actionable strategies while fostering a culture of accountability, continuous improvement, and measurable business outcomes.

Leadership Qualities:

• Lead, coach, and inspire a high-performing team of Solution Advisors to achieve and exceed adoption, consumption, and growth targets.
• Champion AI-driven innovation in SCM, advocating emerging technologies to solve real-world business challenges with measurable impact.
• Drive operational excellence by refining processes, tools, and best practices for scalable impact.
• Represent the company in SCM forums, conferences, and industry panels, positioning the organization as a leader in SCM across the market units you lead.
• Establish a culture of continuous learning and professional development within the team.
• Serve as a customer advocate, ensuring feedback is effectively captured and communicated to influence product and service enhancements.
• Stay informed on industry trends, market dynamics, and competitive landscapes to inform strategy and drive innovation.

Delivery Management:

• Lead the end-to-end delivery of strategic programs such as AI Discovery Workshops (AIDW) for transformative SCM customer engagements, and other high-impact initiatives.
• Deliver world-class customer engagements through your team, with solution demonstrations being world-class and tailored for customer needs.
• Establish and lead open forums like internal community meetings to share best practices, success stories, and knowledge around SCM solutions — fostering a culture of learning and accelerating organization-wide AI adoption and scale.
• Enable and establish partnership with internal stakeholders to ensure consistent delivery standards and client satisfaction.
• Identify and address adoption challenges through targeted engagement plans and enablement activities interlocked with our CS&D organisation.

Sales & Adoption Management:

• Develop and execute strategies to align the team’s efforts with customer needs and business KPIs to increase customer adoption and maximize the value of delivered solutions.
• Collaborate with cross-functional teams including Sales, Product, and Customer Success to ensure seamless customer experiences and value realization through co-ordinated pre-sales and post-sales adoption initiatives.
• Act as a role model and trusted advisor to both internal teams and clients to ensure alignment and long-term success.

Partner Management:

• Manage and grow strategic partner ecosystem to support joint delivery, innovation, and market expansion.
• Ensure partner alignment with organizational goals through structured collaboration and performance management.
• Drive joint initiatives and go-to-market strategies that enhance service offerings and client outcomes.

KPI Management:

• Result-oriented leader with a strong focus on achieving the SCM CRO organization's key performance indicators:
  • Net booking targets Targets
  • Consumed ACV
  • Pipeline health KPIs
• Monitor team resource utlisation to ensure teams are not overloaded and priorities are managed corectly
• Monitor progress against KPIs, provide actionable insights, and adapt strategies as needed to meet organizational objectives.

What you bring

• Proven experience leading customer success teams in customer driven engagements, with a proven track record
• Demonstrated success in leading large-scale complex multi-solution customer engagements
• Strong understanding of customer adoption and product consumption strategies
• Outstanding ability to communicate, coach, and inspire teams to achieve peak performance
• Proven leadership in managing stakeholders and delivering clear, influential communication at the executive level
• Demonstrated success in managing KPIs and driving measurable business outcomes
• Strategic mindset with the ability to execute at a tactical level
• Passion for customer success and growth enablement
• Ability to work in a fast-paced, high-growth environment
• Strong problem-solving skills and attention to detail
• Collaborative team leader and team player with a positive, can-do attitude

Preferred Qualifications:

• Experience in architecting and advising AI-powered enterprise solutions across industries
• Strong technical background in AI frameworks, LLMs, SAP tools such as Generative AI Hub
• Knowledge of non-SAP 3rd party cloud AI platforms (such as AWS, Azure, GCP) is a plus
• Hands-on experience in MLOps, AI Governance, and Responsible AI in SAP is a plus
• Bachelors in Computer Science/ or Masters in Advanced degree in AI, Data Science, or related fields

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

We are ethical and compliant
Our leadership credo: Do what’s right. Make SAP better for generations to come We believe that great leadership extends far beyond the mere pursuit of business goals. We value and foster leadership that is driven with purpose and integrity. Our leaders are role models who uphold SAP’s values and shape SAP’s culture of integrity, by demonstrating and championing ethical and compliant behavior towards all stakeholders.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450235 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid