Location: Warsaw
Work model: hybrid
Mandatory languages: German&English
A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fueling the future of digital expression.
· Driving renewals, identifying and growing opportunities;
· Ensuring customer retention and identifying and addressing renewal risks;
· Being responsible for a set account list of Digital Experience customers;
· Working with clients and partners to ensure value and adoption of our solutions;
· Supporting our customers with their issues and concerns (as needed);
· Keeping customer satisfaction high to derive an outstanding level of customer retention.
· Strong communication and presentation skills in English and German;
· Willingness to discuss and to solve (difficult) customer situations;
· Result oriented work, passion and reliability;
· Appetite for continued learning.
· Proven experience in SaaS, ideally in renewals or retention-focused roles;
· ~3 years of experience in SaaS sales, with strong exposure to renewals, subscription models and account management;
· Track record of delivering against retention, churn, and ARR targets;
· Experience managing complex enterprise renewal cycles;
· Ability to navigate cross-functional environments;
· Data-driven approach with strong forecasting discipline and operational rigor;
· Excellent communication skills in English and German.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
