ClearSource BPO

Solar Service Network Dispatcher

ClearSource BPO  •  Republic of the Philippines (Remote)  •  4 hours ago
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Job Description

Are you passionate about coordinating teams, solving problems, and keeping operations running efficiently? As a Service Network Dispatcher, you'll schedule and dispatch Field Service Partners for the troubleshooting and maintenance of residential solar systems, ensuring timely service and a seamless customer experience Join
ClearSource and play a key role in supporting the growth of clean energy through strong coordination, attention to detail, and effective communication
What will you do as a Service Network Dispatcher
Dispatch Coordination
  • Review and triage incoming service requests to determine required actions such as troubleshooting, maintenance, or repair.
  • Create and manage work orders within the CRM system.
  • Assign service requests to appropriate field service partners.
  • Monitor the status of dispatched tickets and ensure timely completion.
  • Collect and review site visit reports, documentation, and photos from field partners.
Internal Communication & Updates
  • Provide timely updates on field service activities to Customer Service and Technical Support teams.
  • Ensure all relevant ticket information is accurate and up to date.
  • Support cross-team collaboration by maintaining clear and consistent communication.
Meetings & Collaboration
  • Participate in weekly service network team meetings.
  • Attend cross-departmental meetings to align on operations and service performance.
  • Join bi-weekly company-wide meetings and other sessions as required.
What We're Looking For 
  • At least 2 years of customer service experience (3+ years preferred).
  • Experience in dispatch coordination or similar roles is a plus.
  • Background in photovoltaic (solar) or civil construction is an advantage.
  • Basic proficiency in Google Workspace and typing speed of 50+ WPM.


What We Offer 
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. 
We also offer: 
  • Competitive salary – Get paid for doing what you love! 
  • Medical and dental insurance (with free dependent coverage!). 
  • Group life insurance for peace of mind. 
  • Paid time off (PTO) – Because work-life balance matters. 
  • Outstanding career growth opportunities – Learn, advance, and develop your career. 
  • A fun, innovative, and energetic team culture – Be part of a company that values its employees 
  • Skills and leadership development to help you reach your full potential. 
  • Free meal for onsite employees 
 
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: 
  • Customer First – We are obsessed with delivering an exceptional customer experience. 
  • Personal Accountability – We do the right thing and own our actions. 
  • Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. 
  • Hungry – We bring passion, energy, and drive to everything we do. 
  • Happy & Healthy – We believe in balance, well-being, and a positive workplace. 
If these values resonate with you, this is your chance to join a fast-growing, high-performing team! 
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City 

ClearSource BPO

About ClearSource BPO

ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sandy, UT
Year Founded
2007
Website
clearsourcebpo.com
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