Job Description

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team. 

Duties/Responsibilities:

• Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion 
• Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners 
• Assist with managing cases and coordinating customer appointments with the service team 
• Manage service calls and e-mails from customers, finance partners, and other departments 
• Review dashboards and reports on systems that are having issues 
• Update all services cases with the most up to date information in SalesForce 
• Ensure timely achievement of permission to operate 
• Advise customers on system operations and utility concerns; and 
• Assist with special projects when needed. 

Required Skills/Abilities:

High school diploma or equivalent 

• 1 year of project coordinator experience 
• 1 year of customer service experience 
• Salesforce experience is preferred 
• SolarEdge/Enlighten monitoring systems experience is preferred 
• Ability to develop and maintain positive relationships with third-party vendors and colleagues 
• Detail-oriented with a strong ability to recognize when further clarification is needed 
• Strong proficiency in organizational & multi-tasking skills 
• Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.) 
• Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.