Job Description

Great at keeping things organized and solving problems on the fly? Join our team as a Solar Service Coordinator and play a key role in ensuring solar systems are serviced efficiently and customers stay informed every step of the way.

This is a fast-paced, coordination-focused role where you’ll schedule service appointments, support field technicians, and help resolve issues to keep systems running at peak performance. If you’re detail-oriented, proactive, and thrive in a dynamic environment, this is the role for you.

What You’ll Do

• Schedule and coordinate service appointments for solar systems.
• Communicate with customers to confirm appointments and provide updates.
• Support field technicians with scheduling, routing, and job details.
• Track service requests and ensure timely resolution.
• Coordinate parts, equipment, and follow-ups for service work.
• Manage incoming service inquiries via phone and email.
• Maintain accurate records in CRM and internal systems.
• Work cross-functionally to resolve service issues and improve processes.

Equipment You’ll Use

• CRM systems (Salesforce or similar)
• Microsoft Office (Excel, Outlook, Word)
• Scheduling and dispatch tools
• Phone and communication platforms

A Typical Day

• Review service schedules and prioritize urgent requests
• Coordinate appointments with customers and technicians
• Track open service cases and follow up on outstanding issues
• Communicate updates and ensure smooth job completion
• Update systems and prepare for the next day’s schedule

What We’re Looking For

• Experience in customer service, scheduling, dispatch, or operations coordination
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and problem-solving skills
• Attention to detail and accuracy
• Proficiency in Microsoft Office and CRM systems (Salesforce a plus)

Why Join Us

• Stable, full-time role in the growing solar industry ☀️
• Opportunity to build operations and coordination experience
• Work closely with field teams and customers
• Play a key role in maintaining system performance and customer satisfaction
• Career growth opportunities within operations

What You’ll Own

• Service scheduling accuracy
• Customer communication and satisfaction
• Service request turnaround time
• Data accuracy and case tracking