Job Description

Great with people and skilled at turning challenges into solutions? Join our team as a Solar Installation Retention Specialist and play a key role in keeping customers engaged, informed, and confident throughout their solar journey.

This is a fast-paced, customer-focused role where you’ll work with homeowners to resolve concerns, remove roadblocks, and ensure projects stay on track through installation. If you’re a strong communicator who thrives on problem-solving and delivering a great customer experience, this is the role for you.

What You’ll Do

• Serve as the primary point of contact for customers during the installation process.
• Proactively address customer concerns to prevent cancellations and improve retention.
• Work cross-functionally with operations, scheduling, and installation teams to resolve issues.
• Track customer cases and provide timely updates throughout the installation lifecycle.
• Identify risks to project completion and take action to keep projects moving forward.
• Document all customer interactions and resolutions in internal systems.
• Provide clear, professional communication via phone, email, and text.
• Support process improvements to enhance customer experience and retention.

Equipment You’ll Use

• CRM systems (Salesforce or similar)
• Microsoft Office (Excel, Outlook, Word)
• Phone and communication tools
• Internal tracking and reporting systems

A Typical Day

• Review customer accounts and identify at-risk projects
• Reach out to homeowners to address questions or concerns
• Coordinate with internal teams to resolve project issues
• Provide updates and ensure customers understand next steps
• Document interactions and keep cases moving forward

What We’re Looking For

• Experience in customer service, retention, account management, or operations support
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with the ability to de-escalate situations
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and CRM systems (Salesforce a plus)