Key Responsibilities

System Performance Monitoring & Issue Resolution

•
Monitor day-to-day
performance of the entire distributed solar fleet using Freyr’s Fleet View
platform, identifying anomalies, generation shortfalls, and degradation trends.

•
Triage and escalate system
performance issues to the relevant internal teams (installation, procurement,
field service) and track them through to resolution.

•
Establish and maintain
performance benchmarks and alert thresholds across the fleet to enable
proactive issue detection.

Data Analysis & Insights

•
Conduct deep-dive analysis
on system performance data to identify patterns, root causes of
underperformance, and opportunities for improvement.

•
Build dashboards, reports,
and periodic fleet health scorecards to keep stakeholders informed on key
generation and performance metrics.

•
Translate data findings
into concrete recommendations for Freyr’s procurement, design, and installation
teams to improve future system performance.

Cross-Functional Collaboration

•
Partner with the Product
Development team to define feature requirements, test enhancements, and provide
user feedback for the Fleet View platform.

•
Collaborate with the
Customer Experience team to close the loop on customer complaints related to
system performance, ensuring timely communication and resolution.

•
Work with field operations
to validate data insights against ground-level observations.

Continuous Improvement & Customer Impact

•
Identify systemic
improvement areas across the solar value chain (procurement, design,
installation, maintenance) that directly impact customer experience and energy
yield.

•
Drive adoption of
data-driven decision-making within the CX function to elevate overall service
quality.

Requirements

Qualifications & Skills

Required

•
2–4 years of experience
in data analytics, performance monitoring, or a related
analytical role.

•
Advanced proficiency in
Microsoft Excel
(pivot tables,
VLOOKUP/INDEX-MATCH, conditional formatting, complex formulas, data
visualization).

•
Strong analytical mindset
with the ability to translate raw data into clear, actionable narratives for
both technical and non-technical audiences.

•
Excellent communication and
stakeholder management skills — comfortable working across departments and
following up on open issues.

•
Bachelor’s degree in
Engineering, Data Science, Business Analytics, or a related field.

Nice
to Have

•
Experience with solar asset
monitoring, energy analytics, or renewable energy operations.

•
Familiarity with
BI/visualization tools such as Power BI, Tableau, or Metabase.

•
Exposure to IoT data, SCADA
systems, or inverter-level monitoring platforms.

•
Basic SQL or Python skills
for data extraction and automation.