Job Description

The Field Service Technician will provide technical customer support primarily for Commissioning, AFS and Retrofits for Ingeteam products and other aftersales field service activities as needed.

Responsibilities:

• Commissioning
• Travel to customer sites and perform commissioning and troubleshooting activities. Travel will be, on average, 60-80% of the time, or as needed.
• Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Coordinate with Field Service Engineer or Supervisor’s direction, along with project/site manager, the completion of day-to-day tasks and any unplanned events.
• Complete commissioning reports and other documentation and provide them to management.
• Report any technical questions or changes to work performed to Ingeteam project team.
• Develop ideas to decrease costs and increase efficiency during commissioning activities.
• Work with other Ingeteam and subcontracted technicians during commissioning.
• Upload new/latest FW -Complete expense reports and submit them to management.
• Inform the customer of any new features and/or product improvements on Ingeteam’s products.
• Aftersales Support
• Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities. Travel will be, on average, 20-40% of the time.
• Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues.
• Travel to site to repair or replace damaged equipment.
• Request assistance from management if help with aftersales questions is needed.
• Use test bench to help resolve technical questions or problems.
• Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
• Work with customers and management to ensure all required failed equipment gets returned to Ingeteam.
• Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Work with other Ingeteam and subcontracted technicians during AFS and retrofit activities.
• Develop ideas to decrease costs an increase efficiency during AFS and retrofit activities.
• Complete expense reports and submit to management.
• Inform the customer of any new features and/or product improvements on Ingeteam’s products.
• Follow all H&S and PPE requirements per task.
• Other responsibilities:
  • Commissioning assistance at site with other projects as needed.
  • Prepare reports and documents for management.
  • Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
  • Perform other duties as assigned.

Requirements/Qualifications:

• At least one-year experience as an electronics technician preferred. 3+ years’ experience with electronics or power electronics preferred.
• Experience installing, maintaining, and troubleshooting PV & storage systems preferred.
• Previous solar experience preferred.
• Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
• Must have excellent troubleshooting skills. Must be able to troubleshoot systems with little or no support to achieve customers’ expectations of product uptime.
• Must be able to troubleshoot new equipment/features solutions provided by Ingeteam.
• Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
• Must be able to read/write to an inverter and equipment registers.
• Must have the ability to understand and analyze Modbus TCP, RTU and CAN communication protocols.
• Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
• Experience responding and resolving technical questions over the phone preferred.
• Must be able and willing to work with colleagues and as a team.
• Must have good prioritization, organization, analytical and planning skills.
• Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity.
• Must be willing and able to travel both nationally and internationally in response to customer calls.
• Must be available to travel on short notice. Must be able to travel to Corporate Headquarters in Spain for training.
• Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time.
• Bending, stooping, crawling, working in limited illumination areas, working in dusty conditions are required.
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
• Must have basic computer skills including familiarity with MS Office programs (e.g. Excel and Word).

Academic Requirements:

• Associate degree in a technical field required, preferably in Electronics or Power Electronic
• Electronics Engineering or solar/PV preferred. 1+ years relevant experience preferred, in lieu of degree.
• OSHA-10, NFPA 70E, First Aid/CPR certificates preferred.

Benefits:

• Health, Vision, and Dental Insurance
• Annual Bonus up to 10%
• 401(K) matching
• Holidays, Sick Time and Vacation Time
• Flexible schedule
• Life Insurance
• Referral program
• Tuition reimbursement

Full time, 1st shift.

Pay: $28.00 - $34.00 per hour