Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DETAILS

Job Title:

Internal Application Tester & Trainer

Functional Unit:

Location:

Manila

Reporting To:

Project Manager/ IT Manager

State:

Philippines

Employment Status:

Full Time

No of Direct Reports:

0

COMPANY PURPOSE: To enrich people’s lives by transforming the built environment

APPLICABLE TO THIS ROLE

The Internal Application Tester & Trainer will support the rollout and ongoing use of business applications by conducting functional testing, identifying issues, and delivering practical, user-focused training. The role focuses on ensuring applications are fit for purpose and that end-users are confident in using the system through structured training and real-time “how-to” support.

DETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS

No.

Tasks Involved within each key Responsibility

KPI

Time Frame

1

Execute functional, regression, and usability testing for business applications.

Test coverage and quality of defects reported.

2

Develop and maintain test cases based on business workflows and user scenarios.

Test coverage and quality of defects reported.

3

Identify, document, and track defects or issues in a clear and structured manner.

User satisfaction with training and support provided.

4

Work closely with developers, business analysts, and project teams to validate fixes.

User satisfaction with training and support provided.

5

Ensure testing adequately covers real-world user behaviour and operational processes.

User satisfaction with training and support provided.

6

Develop and deliver user training sessions focused on how to use the application effectively.

Effectiveness and clarity of training and “how-to” materials.

7

Create clear, user-friendly training materials including user guides, quick reference sheets, and “how-to” documentation.

Effectiveness and clarity of training and “how-to” materials.

8

Provide hands-on support to users during onboarding and post-deployment periods.

Reduction in repeat user issues through improved guidance and documentation.

9

Respond to user enquiries via calls or other support channels, walking users through step-by-step “how-to” guidance.

Reduction in repeat user issues through improved guidance and documentation.

10

Troubleshoot common user issues and explain functionality in plain, non-technical language.

Reduction in repeat user issues through improved guidance and documentation.

11

Capture recurring user questions or issues and feed them back into training materials and system improvements.

Reduction in repeat user issues through improved guidance and documentation.

12

Act as a trusted point of contact for application usage support and user adoption.

Reduction in repeat user issues through improved guidance and documentation.

13

Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.

14

Any other duties as reasonably required by your manager to help fulfil Grosvenor’s Purpose and Values.

ACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE

Essential

Desirable

2+ years’ experience in application testing, QA, or application support roles.

Diploma or degree in IT, Business, or a related field (desirable, not mandatory).

Demonstrated experience providing end-user training or “how-to” support.

Familiarity with structured testing methodologies or tools is an advantage.

WORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE

Essential

Desirable

Proven experience in application testing and quality assurance.

Strong experience delivering user training or providing application support.

Ability to confidently guide users through processes over the phone or in person.

Strong ability to learn new software quickly and understand business workflows.

ADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE

Essential

Desirable

Excellent written and verbal communication skills.

Patient, approachable, and customer-focused mindset.

Strong attention to detail and problem-solving skills.

WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE

MANAGER

EMPLOYEE

Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including:

• Regularly monitor the work area.
• Actively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner.
• Actively lead accident/incident investigations for people or areas under your supervision.
• Working with the employees, subcontractors, and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively.
• Reinforce to employees and subcontractors the expectation to report all near misses, hazards, and incidents as soon as possible

Provide adequate instruction, information, supervision, and training for employees to perform their work in a safe manner, including:

• Ensure all new employees are provided with an induction to the work area and duties.
• Facilitate the development of safe work instructions for all techniques, processes, equipment, and machinery as required.
• Organise for employees to attend safety training courses as required.
• Provide adequate supervision for employees depending on the nature of the tasks and associated roles.
• Ensure work is only allocated to those competent to do complete those works.

Contribute to workplace health and safety by:

• Maintaining a clean and safe workspace.
• Abide by workplace health and safety policies, procedures, and Golden Rules.
• Promptly reporting any safety incidents, hazards or near misses
• Following all emergency activities
• Providing feedback in safety consultation
• Taking reasonable care to protect self and others in the workplace from harm

DIRECTORS / EXECUTIVES / SNR MGR

Ensure, so far as is reasonably practicable, to:

• Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors.
• Ensure appropriate resources are available to eliminate or minimise risk.
• Ensure communication processes for WHS information are in place within your area of control.
• Ensure those within your area are complying with GEG processes and WHS legislation.
• Maintain a clean and safe workspace.
• Lead safety by example

Employee Signature

Date

Manager Signature

Date

Last Reviewed by HR

January 2026

Grosvenor’s Purpose, Values & Key Behavioural Indicators

PURPOSE

To enrich people’s lives by transforming the built environment

VALUES

KEY BEHAVIOURS

We are committed to creating an excellent “team based” working environment of all our employees.

Accordingly, we expect all our employees to exhibit the following behaviours:

Key Behaviours

Key Behaviours Indicators (KBI)

We treat each other with respect and dignity

• Listen and acknowledge others point of view
• Share information openly
• Manages emotions under pressure
• Treats others as you would expect to be treated
• Collaborative - works with others as a team

We respect the law and act accordingly

• Knows and follows relevant policies and rules
• Identifies risks and acts accordingly
• Demonstrates sound judgment and integrity

We are fair and honest in our dealings

• Up front and honest with people
• Gives credit where credit is due
• Acts for the good of the team
• Focus of the issues not the personalities

We use the organisation’s property responsibly and in the best interests of the organisation and its reputation

• Demonstrates respect for the work environment
• Demonstrates respect for company property
• Demonstrates respect for company values, standards and policies
• Always searches for better ways of doing things

We are responsible for our actions and accountable for their consequences

• Takes ownership for successes and failures
• Leads by example
• Follows up on commitments that have been made
• Embraces change
• Willing to accept additional responsibilities

Join the A-Team and experience the A-Life!