Job Description

Duties/Responsibilities:

• ​Develop test plans, test cases, and execute tests to validate the functionality, performance, and stability of TV software.
• Track and manage software defects, closely collaborate with the development team to ensure timely resolution of issues.
• Analyze requirements and design documents to ensure testing activities align with specifications and requirements.
• User Experience Testing, organizing and managing user experience testing and user trials.
• Provide technical support and troubleshooting for products, resolving customer technical issues via phone, email, or remote connection.
• Gather customer feedback and issues, and promptly escalate to relevant departments to ensure timely resolution and follow-up.
• Write and maintain technical support documents, FAQs, and user guides for customer self-help troubleshooting.
• Maintain testing environments and testing equipment to ensure testing accuracy.
• Continuously learn and explore new testing techniques and tools to enhance skill proficiency.

Requirements/Qualifications:

• Bachelor's degree or higher in Computer Science, Software Engineering, or related field.
• 3+ years of experience as a Software Test Engineer, preferably in TV software
• Solid understanding of software testing principles, methodologies, and processes.
• Strong logical thinking and problem-solving skills, able to quickly identify and analyze issues.
• Strong communication skills and customer service orientation, capable of patiently listening to customer issues and providing effective solutions.
• Excellent communication skills and teamwork spirit, capable of effective collaboration and communication with the development team.
• Pursuit of software quality, able to maintain work efficiency and quality under pressure.
• Good command of English in both written and verbal communication, capable of effective communication and collaboration with international teams.

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.