Job Description

Porsche Finance Group Ukraine is represented by Porsche Leasing Ukraine, Porsche Mobility, and Porsche Insurance Agency. They are owned by the Austrian Porsche Bank, which belongs to the Porsche Holding (Volkswagen Group). PFG Ukraine provides financial, operating leasing, car loans, insurance and fleet management for Volkswagen, Audi, SEAT, CUPRA, Porsche, Skoda and MAN.

Brief Role Description

The role is responsible for coordinating and supporting IT projects, changes, and operational activities to ensure stable system operation and timely delivery aligned with business priorities.

Possible Tasks within this Role

• Drive the implementation of IT projects, changes, and initiatives in alignment with business priorities and the approved project portfolio.
• Coordinate collaboration between business units, internal IT teams, and external vendors, ensuring smooth communication and delivery.
• Gather, analyze, and structure business requirements, translating them into clear and actionable tasks for IT teams.
• Ensure efficient processing of user requests (incidents, service requests, changes) in line with defined SLAs, including tracking and resolution.
• Monitor system performance and ensure stable operation of key business systems, including proactive issue identification.
• Support and oversee system integrations (APIs, data exchange), participate in testing activities, and contribute to continuous improvement, automation, and documentation.

Qualification requirements

• 2+ years of experience in roles such as IT Coordinator, IT Support (L2) or similar.
• Experience working with multiple systems and integrations (ERP, CRM, document management systems, APIs).
• Understanding of incident, problem, and change management processes (ITIL principles are a plus).
• Basic technical understanding of APIs (REST), system integrations, and client-server architecture.
• Ability to read and analyze system logs, to identify root cause of issues
• Experience with ticketing and collaboration tools (Jira, Service Desk, Confluence, or similar).
• Ability to work with business requirements: gathering, structuring, and translating into tasks.
• Strong problem-solving skills and ability to work with incidents under time pressure.
• Experience in testing (functional/UAT) is desirable.
• Experience working with external vendors and managing dependencies between stakeholders.
• Strong communication skills, structured thinking, and a proactive approach.
• Experience in financial services, leasing, or automotive industry would be a significant advantage.

Skills

• Analytical Thinking
• Communication Skills
• Critical Thinking
• Cybersecurity
• Innovative Thinking
• Problem Solving
• Software Development Life Cycle (SDLC)
• API Integration
• Ability to Prioritize
• IT Infrastructure Library (ITIL)
• JIRA Software
• Software Testing
• System Testing
• System Integration Testing

Your benefits:
- Formal employment from the first working day, paid holidays and sick leave.
- Medical insurance.
- Language courses.
- Hybrid work.
- Meals compensation.
- Opportunities for personal and professional growth.