Henry Schein

Software Support Technician

Henry Schein  •  Gillingham, GB (Onsite)  •  3 hours ago
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Job Description

What you'll do

  • Resolve customer queries through phone and chat, using non-technical language to guide them clearly and confidently as they navigate our software products.
  • Approach every interaction with empathy, listening carefully and reassuring customers that you’re there to help.
  • Encourage and support customer independence by sharing relevant help articles and explaining how to use self serve resources effectively. serve resources effectively.‑
  • Troubleshoot issues by gathering information, using available tools and documentation and applying logical problem solving to reach a resolution or clear next step.‑
  • Empower customers to understand the software so they can work more effectively
  • Maintain accurate, high quality notes to support smooth handovers and contribute to team knowledge. ‑quality notes to support smooth handovers and contribute to team knowledge.
  • Collaborate with colleagues across Support and other teams when customer queries span multiple areas.
  • Identify early where queries require escalation to 2nd line team, ensuring customer expectations are md in line with SLAs.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

Henry Schein

About Henry Schein

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers.

A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories. The Company's sales reached $12.7 billion in 2024, and have grown at a compound annual rate of approximately 11.2 percent since Henry Schein became a public company in 1995.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Melville, NY
Year Founded
1932
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