This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST.
At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role involves working directly with sensitive production and patient data, so accuracy and regulatory compliance are critical. You'll troubleshoot, document, and escalate issues as needed, often managing multiple requests with competing priorities.
Responsibilities:
Requirements:
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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Suvoda is a global clinical trial technology company, now strengthened by our merger with Greenphire. Backed by expert teams and rigorous processes, we specialize in complex, life-sustaining studies in therapeutic areas like oncology, central nervous system (CNS), and rare diseases. Together, we support sponsors, sites, and patients to manage the most urgent moments in the most urgent trials through a unified platform featuring IRT, eCOA, eConsent, Greenphire Patient Payments, and Greenphire Travel software solutions.
