Elekta

Software Support Intern

Elekta  •  São Paulo, BR (Onsite)  •  1 day ago
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Job Description

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We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com

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To provide support to the customer/field engineer/distributors, to fulfill the offered SLA, reliability of the information and to assure the customer's satisfaction; to assure the fulfillment of the Elekta procedures and requirements by the customer, according to the technical guidelines of the headquarters; support to management software (OIS) and planning systems; perform upgrades and updates of Elekta systems.

RESPONSIBILITIES -

  • Complete training applicable and keep himself updated with the new versions of the Elekta products
  • To provide support to the customers, giving solutions with remote service, service by telephone, e-mail, WebEx or IntelliMax
  • To follow the Elekta work policies
  • To use the PPEs provided by the company, whenever necessary
  • To keep 100% of the calls duly updated in CLM and not later than 2 business days after the performance of the activity
  • To assure the reliability of the information provided to the customers
  • Be focused and demonstrate the technical knowledge to support the customers/field engineers/distributors in the problem solution
  • To be able to attend calls with low complexity without support
  • Basic knowledge about the software for patient management (OIS), planning (TPS), according to the standards established by Elekta
  • Support the customers to upgrades and update TPS
  • To plan and execute the software FCOs, in order to be applied to the customers, whenever available. To achieve minimum overdue level

AUTHORITIES -

  • To make contact with the factory support, whenever there is a need of international support
  • Make contact with customers and distributors

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES -

Studying in Information Technology or related areas; flexibility and assertive communication; good interpersonal relationship; discipline with deadline, schedules and documentation; teamwork, advanced level in English and desirable Spanish. Desired skill in Microsoft Windows Server / Domain.

Elekta

About Elekta

Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta.

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Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Stockholm, SE
Year Founded
1972
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