Storage Solutions - A Jungheinrich Company

Software Support Engineer

Storage Solutions - A Jungheinrich Company  •  Erlanger, KY (Onsite)  •  3 hours ago
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Job Description

Role: Software Support Engineer

Department: Automation

Location: Erlanger, KY

Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.

OVERALL RESPONSIBILITIES

  • Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
  • Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
  • Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
  • Monitor customer production environments to identify and proactively address potential issues.
  • Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
  • Set up internal development PCs and test servers to support new implementations.
  • Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.

KNOWLEDGE & SKILLS REQUIREMENTS

  • A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
  • Strong verbal and written communication skills.
  • A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
  • Experience with C# .NET is a plus.
  • An ability to work both independently and collaboratively in a fast-paced environment

WORK CONDITIONS

  • Travel up to 25% annually (domestic and international)
  • Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

  • Competitive Salary
  • Generous Paid Time Off
  • Medical, Dental, and Vision Benefits
  • 401K with Company Match
  • Company HSA Contribution
  • Professional Growth Opportunities
Storage Solutions - A Jungheinrich Company

About Storage Solutions - A Jungheinrich Company

Storage Solutions - A Jungheinrich Company is comprised of a team of warehouse and automation design experts who collaborate and partner with distribution or fulfillment operations throughout North America and worldwide.

We take a holistic approach to address challenges in your warehouse operations, including increasing storage capacity and optimizing inventory slotting for best-in-class picking operations. We also consult on operational challenges through facility design and work closely with our clients to find the right mix of technology, automation, and material handling solutions to suit their needs.

The Storage Solutions team has evolved to address challenges in operations at all stages of a project lifecycle. Our commonsense approach means we can develop and design the optimal solution for your needs, whether you’re tasked to start up a new facility, adapt to a change in demand, or relocate your operations. An integral part of successful projects, especially automation-focused projects, is having the right tools to implement and maintain a new system. To meet that need, our in-house project management team can assist with managing permits, safety inspections, logistics, and maintenance. From design to best-in-class installation, our turnkey capabilities offer a single point of contact so you’re able to control and command your project timeline to match your unique needs.

Founded in 1978 as a distributor of new and used warehouse equipment, we have seen the supply chain industry change at a rapid pace and have worked with our clients, as well as our suppliers, to adapt alongside it.

Whether your project is two thousand square feet or two million, our team is equipped with the right expertise and experience to help you get it done.

Industry
Transportation & Logistics
Company Size
201-500 employees
Headquarters
Westfield, IN
Year Founded
1978
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