Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we’re just getting started!
At INEXTO, you will be part of a professional team dedicated to ensuring the reliability and efficiency of our solutions. As a Software Support Engineer, you will collaborate with talented professionals, applying your technical and analytical skills to support secure, user-friendly applications that make a real impact on the market.
Please note that this position is based in Inexto India. We require a hybrid working model, with regular presence at the office.
Responsibilities:
Manage second-level application support
Create and monitor support requests with our ticketing tool
Filter and fix issues and escalate if necessary
Ensure communication with our development teams in Europe
Investigate logs/traces on Microsoft systems
Support the integration of our solution in various industries and customers
Qualifications:
5+ years in a Software or IT environment
Good SQL language knowledge (queries, etc.)
Basic SQL Server and IIS knowledge
Good understanding of network protocols (TCP/UDP)
Good knowledge of the Windows environment, including Windows Server
Customer-oriented, solution-oriented, analytical, and problem-solving skills
Strong communication skills
Willingness to travel from time to time
Very good English level (spoken and written)
Inexto is a leading provider of software and services for Authentication, secure Serialization, Track & Trace and Production Volume Verification. Our technology is already securing over 100 billion products annually. We are active in various industries, from FMCG, lifesciences, textile to luxury goods
