Please click here to apply through our internal career site Find Jobs - Elekta
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Responsible for delivering professional customer support for the Elekta product range in Hong Kong.
Support Specialists are primarily responsible for supporting the Elekta product family, associated third-party products and the people who benefit from their use.
The key activities of the role are supporting customers, business units and distributors with their product issues.
Product support requests will be submitted to the support team via phone, email, customer portal or other channels.
It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
Primary resource for answering phone calls from customers, business units and distributors seeking product support.
Troubleshoot product issues in a live clinical environment.
Prioritize activities to ensure clinical system down problems receive immediate attention.
Clearly document all support activities in line with Elekta policies and procedures.
The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist.
Support and troubleshoot on Elekta’s products and solutions.
Resolve and/or escalate cases as required.
Visit customer sites to investigate and resolve product issues.
Prioritize and manage cases in an efficient and professional manner.
Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.
Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle.
Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time.
Utilize suitable remote support tools to identify issues proactively and resolve issues remotely, in line with agreed targets.
Out of hours/bank holiday support.
Take up any other duties as assigned by manager.
Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta.
Elekta reserves the right to remove any comment and to restrict access to its page at its sole discretion, without prior notice. The presence of user comments does not imply endorsement by Elekta, and Elekta makes no representations regarding the accuracy of such comments. User-generated content does not necessarily reflect the views, values, or positions of Elekta.
