Job Description

Job Responsibilities:
- Execute test cases using both manual and automated testing techniques to ensure product quality.
- Design, develop, and maintain software systems to enhance the functionality and reliability of our products.
- Develop and maintain the test automation infrastructure and manage the QA lab environment.
- Troubleshoot and resolve issues within our mission-critical cloud services, implementing proactive solutions to prevent future problems.
- Create, maintain, and monitor internal service performance metrics.
- Collaborate with software development, release QA, and system operations teams to improve and enhance products and services.
- Work closely with R&D and technical support teams to track, troubleshoot, and resolve issues through the internal issue tracking system.
- Participate in customer calls for real-time troubleshooting as needed.

Required Qualifications & Job Skills:
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
- Minimum of four years of professional experience in a technical role.
- Strong understanding of client-server architecture and internet protocols.
- In-depth knowledge of the internet protocol suite, including ARP, MAC, IPv4, IPsec, TCP, UDP, HTTP, SSH, LDAP, DNS, DHCP, routing, and switching.
- Over five years of hands-on experience with configuring and managing Windows and Linux servers, as well as virtualization technologies such as Windows Hypervisor and VMware.
- Strong familiarity with QA processes and methodologies, along with software development fundamentals.
- Proven ability to troubleshoot network and server issues using tools like packet sniffers, traceroute, process monitors, and Windows Event Viewer.
- Experience with Python scripting and automation development.
- Hands-on experience with Jenkins CI/CD pipeline setup and maintenance.
- Familiarity with Docker containerization and container-based deployment environments is a plus.

The Canada base salary range for this full-time position is expected to be between $85,000 - $104,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.