The Software Quality Assurance Technician – Level 1 is an individual contributor responsible for planning, executing, and maintaining comprehensive quality assurance activities across complex software systems. This role serves as a technical support in testing methodologies, automation, and defect management and collaborating closely with development, product, and operations teams to ensure high-quality software releases.

Key Responsibilities

Quality Assurance & Testing

• Design, develop, and execute detailed test plans, test cases, and test scripts for applications and system integration
• Perform manual and automated testing, including functional, regression, integration, system, and user acceptance testing (UAT)
• Validate software against business requirements, technical specifications
• Identify, document, prioritize, and track defects to resolution using defect tracking tools

Automation & Tooling

• Develop, enhance, and maintain automated test frameworks and scripts
• Evaluate and contribute to selection of QA tools and methodologies
• Analyze test results and provide actionable insights to improve software quality and test coverage

Collaboration & Leadership

• Work cross-functionally with software developers, product owners and support groups

Process Improvement & Compliance

• Contribute to continuous improvement of QA processes, standards, and documentation
• Support release readiness activities and risk assessments
• Collaborate with Quality System Management to maintain an audit trail for software validation processes

Required Qualifications

Education & Experience

• Bachelor's Degree in Computer Science, Information Technology, or a related field with min 1 year experience or Associates Degree in Computer Science, Information Technology, or a related field with min 2 years experience requried
• Min 1 year of experience in quality assurance or software testing

Technical Skills

• Familiar with software testing methodologies
• Ability to quickly learn test management and defect tracking tools (e.g., Jira, TestRail, Azure DevOps)
• Ability to read and understand technical documentation, APIs, and basic code

Preferred Qualifications

• Experience testing enterprise, cloud-based, or integrated systems
• Knowledge of CI/CD pipelines and DevOps practices

Core Competencies

• Analytical skills
• Disciplined attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Ability to work with minimal supervision.
• Proven ability to manage multiple priorities

Position Level Expectations (Level 1)

• Works with minimal supervision
• Influences quality strategy and supports team capability development
• Serves as a point for product and software testing issues