Job Description

• Responsibilities
• Develop and implement operational strategies that align with the company/customer objectives and drive efficient software project delivery.
• Continuously evaluate and improve operational processes to increase efficiency and effectiveness in software development and deployment.
• Manage and mentor operations staff, fostering a collaborative environment that encourages innovation and high performance.
• Manage and monitor different levels of support and operation including multi-layer operation escalation within/outside the operation team.
• Develop and control the operational budget to ensure it aligns with business strategies and financial goals.
• Manage Operation and support teams in terms of allocation, utilization, and time consumption including the reporting to company/customer management.
• Managing and monitoring helpdesk and/or issue tracking systems, and generating performance tracking reports.
• Identify operational risks and develop mitigation strategies to minimize impact on the organization.
• Serve as a key point of contact for internal and external stakeholders, ensuring clear communication and effective resolution of operational issues.
• Establish and monitor performance metrics to evaluate the effectiveness of operational processes and implement improvements as needed.
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Oversee project management frameworks and tools to ensure software projects are delivered on time, within budget, and meet quality standards.
• Ensuring all technology practices adhere to regulatory standards.
• Following up on all technical assignments and ensuring that all projects going on the right track.
• ​Improving the operational systems, processes, and policies in support of the organization's mission and specifically, supporting better management reporting, information flow, business process, and organizational planning.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven 10 - 15 years in software development or a related tech field.
• Demonstrated leadership in managing large-scale and nationwide software projects.
• Advanced problem-solving skills and the ability to manage complex project requirements.
• Strong interpersonal and communication skills to lead diverse teams.
• High proficiency in budgeting, planning, and resource allocation.
• Proven ability to manage complex projects and multi-disciplinary teams.
• In-depth knowledge of web systems architecture, design and development
• Infrastructure knowledge is a plus.
• ITIL certification is mandatory.