Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

LenelS2 is a global leader in advanced security systems developing innovative solutions to protect buildings, people, and assets. Incorporating open architecture and third-party interfacing, LenelS2’s enterprise software manages multiple best-in-class systems to provide a single, seamless security solution for customers worldwide, including corporate and government segments. LenelS2 is a part of Carrier.

About this role

T he Software License & System Integration Technician based in Rochester (Pittsford) NY, will be responsible for generating and maintaining software licenses for LENELS2 proprietary software products based on customer orders. This is a hybrid role.

Key Responsibilities

• Fulfill software license requests in support of LENELS2 order fulfillment
• Respond to customer inquiries (phone/email) in a timely manner
• Log into the customer phone queue to answer calls
• Install and assist with license activation and reactivation processes
• Maintain customer support database
• Integrate licensing software with emerging and existing third-party software
• Coordinate with internal stakeholders about customers’ account and license accuracy
• Participate in the streamlining and process improvement of licensing tools

Basic Qualifications

• 1 year plus experience in IT customer service or IT helpdesk
• 1 year plus experience in Microsoft Software
• High School diploma

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Associate Degree or Technical college certification
• Flexible with work schedules
• Working knowledge of PC, server hardware
• Configure Windows-based PC and server’s systems
• Oracle, Salesforce, O/S Office365 or Windows-based Desktops/Serversx
• Adapt quickly to emerging technologies and applications
• A positive attitude, with a high energy level and sound judgment
• Attention to detail and multi-tasking with an emphasis on organization and prioritizing tasks
• Work independently in a team environment
• Strong verbal and written communication skills i.e. technical and computer subject matter

RSRCAR

#LI-hybrid-Rochester