Job Description

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care

Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.

Your Role & Its Purpose:

The Software Integration Engineer is a senior-level technical lead responsible for the design, delivery, technical governance, and production readiness of healthcare and pharmacy-system integrations. The position leads Software Integration Engineers in the execution of integration work, establishes technical direction and standards, reviews and approves engineering deliverables, and serves as the primary technical escalation point for the integration team. The role combines hands-on integration engineering with formal technical leadership and independent decision authority across complex and nonstandard integrations. The position does not have formal people-management responsibilities at hire.

How You’ll Contribute:

• Provide formal technical leadership to Software Integration Engineers, including assignment coordination, work prioritization, technical direction, mentoring, and day-to-day guidance.
• Own the technical quality and delivery outcomes of integration work performed by Software Integration Engineers within the assigned lead scope.
• Lead customer discovery sessions; translate business, workflow, and interoperability requirements into approved technical integration specifications.
• Independently design and approve integration approaches, interface specifications, data mappings, API requirements, transformation logic, validation rules, reconciliation methods, error handling, and related technical controls.
• Design and lead complex or nonstandard integrations that require engineering judgment beyond established implementation patterns.
• Serve as the primary technical escalation point for Software Integration Engineers and direct the diagnosis and resolution of complex integration, data, configuration, and workflow issues.
• Own and approve technical readiness before production release, including design completion, configuration validation, test evidence, defect disposition, documentation, and release-readiness requirements.
• Conduct formal peer review and approval of integration designs, mappings, configurations, technical documentation, test evidence, and other engineering deliverables.
• Establish and maintain integration engineering standards, reusable design patterns, technical governance, documentation standards, testing practices, simulator scenarios, and implementation toolkits.
• Build and modify PMSS Connect mappings and flows in Decisions for standard, complex, and nonstandard customer integrations.
• Configure and validate customer-side technical requirements, including endpoints, APIs, credentials, certificates, Entra / identity provider (IDP) configuration, and secure connectivity requirements.
• Lead integration testing, including test strategy, test-case development, simulator execution, system integration testing (SIT), user acceptance testing (UAT) coordination, defect triage, and technical resolution.
• Use SQL and application/integration logs for advanced data validation, reconciliation, root-cause analysis, and troubleshooting.
• Serve as a key technical contact throughout the customer integration lifecycle, maintaining technical requirements, decisions, risks, configuration records, test evidence, and customer-specific documentation.
• Collaborate with Software Engineering, Product, Security, Implementation, and other stakeholders to ensure integrations align with approved architecture, security expectations, product capabilities, and operational workflows.
• Coach Software Integration Engineers on integration architecture, healthcare interoperability standards, troubleshooting methodology, documentation quality, and engineering best practices.

What You Bring to the Table:

• Bachelor's degree in Software Engineering, Computer Science, Computer Engineering, Information Systems, or a closely related technical discipline.
• Five (5) or more years of progressively responsible software, systems, interface, or integration engineering experience, including substantial hands-on responsibility for production integrations.
• Demonstrated technical-lead experience, including at least two (2) years coordinating technical work, mentoring engineers, conducting peer review, or providing technical direction to other integration or software professionals.
• Advanced working knowledge of healthcare interoperability standards and integration methods, including HL7, FHIR, X12, NCPDP, REST APIs, web services, and flat-file integrations.
• Demonstrated experience designing complex or nonstandard integrations and independently selecting or approving technical approaches within established enterprise architecture and security requirements.
• Hands-on experience building or configuring integrations using an interface engine, rules engine, integration platform, middleware platform, or comparable technology.
• Advanced SQL proficiency for data validation, reconciliation, troubleshooting, and root-cause analysis.
• Demonstrated ability to analyze application and integration logs, isolate complex defects, determine root cause, and direct technical resolution.
• Experience establishing or applying technical standards, reusable integration patterns, peer-review controls, testing practices, and production-readiness criteria.
• Demonstrated ability to lead multiple integration workstreams, prioritize technical work, manage competing delivery requirements, and maintain accountability for technical quality and schedule commitments.
• Strong written and verbal communication, technical documentation, customer facilitation, stakeholder-management, and cross-functional collaboration skills.

Even Better If You Bring:

• Experience in pharmacy fulfillment, healthcare, health technology, or another regulated technology environment.
• Experience with pharmacy management systems, EHR/EMR platforms, healthcare interface engines, or interoperability ecosystems.
• Experience with PMSS Connect, Decisions, integration simulators, or comparable integration technologies.
• Experience supporting enterprise customer onboarding and production integrations in Agile or hybrid SDLC environments.
• Relevant interoperability, cloud, integration-platform, or software-engineering certification.

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation Details:

The estimated base annual salary range for this position is $99,875 to $135,125, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

Environmental Conditions:

iA follows a comprehensive Job Safety Assessment (JSA) to ensure software and IT environments comply with OSHA standards. This includes prioritizing ergonomics, proper lighting, and safe workspaces to minimize potential hazards. For remote employees, iA supports appropriate home office setups that align with OSHA guidelines for a safe and productive environment.

Safety Protocols:

Safety protocols include ensuring workstations are ergonomically designed to prevent repetitive strain injuries, encouraging regular breaks to reduce eye strain, implementing robust cybersecurity measures to protect data, and providing regular training on ergonomic practices and cybersecurity.

Who We Are:

iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.

What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.

What Drives Us:

• Customer Centric – Be bold with calculated decisions to drive value for our partners.
• Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together.
• Empower Ownership – Take ownership at every level and within every action to achieve excellence.
• Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.
• Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.

Benefits that Matter:

• Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being.
• Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more.
• Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.
• Culture of Ownership – At iA, we empower our employees to take charge and drive change.
• Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day.
• Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.

Not the right fit? Explore other opportunities at https://iarx.com/careers

Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn, Facebook, or YouTube. We’d love to share our story with you!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com.

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