Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION

The Software Implementation Specialist leads customers through successful onboarding and software implementation, ensuring a seamless transition from project kickoff to graduation. This role serves as the primary point of contact throughout implementation, partnering closely with clients and cross-functional teams to configure solutions, manage project timelines, mitigate risks, and drive customer adoption.

Success in this role requires exceptional project management, communication, and problem-solving skills while balancing multiple concurrent implementation projects. The ideal candidate is passionate about delivering an outstanding customer experience and helping clients achieve measurable business outcomes using ABC Fitness solutions.

WHAT YOU'LL DO

Project Management

• Lead multiple concurrent software implementations from kickoff through graduation.

• Develop project plans, timelines, milestones, and implementation schedules.

• Manage project scope, risks, dependencies, and change requests.

• Monitor project progress and ensure successful delivery against established milestones.

Client Partnership

• Serve as the primary point of contact throughout implementation.

• Build trusted client relationships through proactive communication.

• Facilitate discovery sessions to understand customer business objectives.

• Provide regular project status updates and executive-ready communications.

Solution Implementation

• Gather and document business and technical requirements.

• Configure software solutions to meet client operational needs.

• Validate configurations through testing and quality assurance activities.

• Coordinate deployment activities with internal stakeholders.

Training & Adoption

• Deliver client training and onboarding sessions.

• Educate customers on best practices and product capabilities.

• Drive customer adoption through consultative guidance.

Collaboration

• Partner with Product, Support, Sales, Development, and Customer Success teams.

• Escalate implementation risks appropriately.

• Support continuous improvement initiatives.

Success in This Role

• Deliver implementations on time and within scope.

• Maintain high customer satisfaction throughout onboarding.

• Successfully manage multiple concurrent implementation projects.

• Drive customer adoption of ABC Fitness solutions.

• Partner effectively across internal teams to deliver exceptional customer outcomes.

WHAT YOU'LL NEED

• 3+ years of experience in Software Implementation, Project Management, Customer Success, or SaaS onboarding.

• Experience managing multiple concurrent customer implementation projects.

• Strong project management and organizational skills.

• Excellent written and verbal communication.

• Experience gathering business requirements.

• Experience configuring software applications.

• Ability to prioritize competing deadlines.

• Strong analytical and problem-solving skills.

• Experience working with CRM and project management platforms.

• Certification or College Degree in Project Management (preferred)

Core Competencies

• Customer Focus

• Project Management

• Communication

• Problem Solving

• Time Management

• Relationship Building

• Adaptability

• Technical Aptitude

• Collaboration

• Accountability

• Implementation Methodologies

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet

• Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses

• Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses

• EAP – free and confidential support whenever you need it

• Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at abcfitness.com

#LI-REMOTE