Job Description

Software & Hardware Administrator

Company: UCH – Property Management

About UCH

UCH is a Philadelphia-based property management company with significant real estate holdings throughout the greater Philadelphia metropolitan area. Our portfolio includes approximately 4,000 residential units and 250,000 square feet of commercial space. We pride ourselves on operational excellence, strong internal collaboration, and providing a high-quality experience for both residents and employees.

We are seeking a Software & Hardware Administrator who is bright, focused, solution-oriented, and customer-service driven. This individual will be responsible for ensuring the stability, security, and effectiveness of all technology systems across the organization. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, service-focused environment.

This role plays a critical part in maintaining the digital integrity of the company and supporting day-to-day operations through reliable technology.

Key Responsibilities

• Maintain a safe, stable, and secure technical environment across the organization
• Support employee and resident satisfaction through effective use of software and hardware systems
• Install, configure, troubleshoot, and maintain software applications
• Assist with hardware deployment, setup, upgrades, and troubleshooting
• Accurately track, manage, and inventory IT equipment and technology assets
• Respond to and manage both remote and onsite support requests via phone, email, and ticketing system
• Review and assist with system documentation, feasibility assessments, design, and testing
• Collaborate with the Training Manager to deliver best-in-class software training for employees
• Identify opportunities to maximize system capabilities and improve operational efficiency
• Deliver consistent, professional, and high-quality internal customer service
• Periodically travel to company properties for on-site technical support as needed
  

Ideal Candidate Profile

• Bachelor’s Degree required
• Prior experience in Information Technology required
• Experience in Property Management is a plus
• Experience with Entrata Property Management Software is a plus
• Working knowledge of HTML and Python is a plus
• Basic understanding of Domains, DNS, TCP/IP, and website fundamentals is a plus
• Advanced proficiency in Microsoft Office (Excel, Outlook, Word, etc.)
• Excellent written and verbal communication skills
• Strong customer service and employee relations skills
• Ability to multi-task and prioritize effectively
• Highly self-motivated with superior attention to detail
• Demonstrated problem-solving mindset and positive attitude

Why Join UCH?

• Work with a well-established Philadelphia-based company
• Join a collaborative, solutions-driven team
• Opportunity to impact operational efficiency and employee experience
• Stable portfolio with diverse technology needs

Our Comprehensive Benefits Package for Full-Time Employees Includes:

• Opportunities for professional and personal development and career growth
• Competitive Salary
• Comprehensive Health Insurance - Medical, Dental, Vision
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Retirement plan – 401(k) with up to 4% employer match
• Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
• Employer-paid Short-term Disability
• Voluntary Long-term Disability
• Voluntary Life Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Annual Awards & Recognition
• Company Paid Certifications & Licensing
• Employee Referral Program
• Apartment Discount Available

Link to our real estate portfolio: www.uchcareers.com/our-properties